What are the responsibilities and job description for the Case Management Assistant - (Long Term Services and Supports) position at Hennepin County, MN?
Salary : $44,071.65 - $67,348.19 Annually
Location : Hennepin County
Job Type : Full-time
Job Number : 25HSHP50KB108
Department : Human Services and Public Health
Division : LTSS Assessments
Opening Date : 02 / 03 / 2025
Closing Date : 2 / 5 / 2025 11 : 59 PM Central
Description
The Long-Term Services and Supports (LTSS) area of Human Services department is looking for a Case Management Assistant (CMA) to join our team. This position will work on an interdisciplinary team of Public Health Nurses and Social Workers to provide follow-up to individuals assessed for the LTSS area. The CMA will focus on the post remote assessment work needed to access programs and services after the assessor completes the assessments and plan. We take a person-centered approach to our work. This CMA is a part of a team that administers Medicaid waivers and resources to state programs serving frail seniors, individuals with brain injury, mental health, complex medical, developmental, and physical disabilities.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.
Location and hours :
This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours are Monday through Friday from 8 a.m. to 4 : 30 p.m. Based on business needs of this position, hires must live in or relocate to Minnesota.
New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.
About this position type : This is a full-time, benefit earning position.
This position is internally classified as a Case Management Assistant.
Click to view the job classification specification.
In this position, you will :
- Follow up with clients to gather information and provide assistance with completing the county and state documents needed to assure payment to deliver services and supports.
- Review files and obtain client information from multiple county and state databases such as SSIS, ECF, and MMIS.
- Manage data in Microsoft Excel, and other Microsoft applications, or other reporting and managing systems.
- Manage and maintain client related records or other information records, collect and track demographic data and ongoing service and payment data.
- Monitor ongoing cases with direction from the Public Health Nurse (PHN) and Social Worker (SW) by obtaining periodic case update information and entering information on case files.
- Follow up with clients who fail to return completed eligibility documentation, and complete follow-up documentation after PHN or SW determines changes in participants eligibility.
- Collaborate with external collaterals and internal business partners to acquire and update documents needed to assure payment of services, assist with appeals and smooth transitions.
- Maintain and organize data for reports for assisting with managing workflows.
- Stay informed / current on state statute and county procedures that impacts the work of their support to service delivery and focus.
- Participate in team's effort to ensure processes and protocols are in compliance and meeting outcomes.
Need to have :
Two years or more of responsible, paid social service experience providing direct client service.
Nice to have :
Working with public assistance programs.
Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
Candidates with fluency in another language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.
About the department :
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County : Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow.
Learn more at (login as a guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Watch this video for application best practices and tips.
This position may have access to systems or other documentation that contains HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a drug test that may include testing for cannabis and / or a criminal background check.
If you have any questions, please contact :
Katie Bakke
Katie.Bakke@hennepin.us
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including :
By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Visit our benefits page to learn more : bridge.hennepin.us / eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation / Sick Leave to Paid Time Off and / or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found
This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours are Monday through Friday from 8 a.m. to 4 : 30 p.m. Based on business needs of this position, hires must live in or relocate to Minnesota. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.
A valid driver's license, access to reliable transportation, and the ability to obtain a Hennepin County driver's permit for travel to community service providers and home visits throughout Hennepin County.
Are you willing and able to meet these requirements?
How many full-time equivalent years of responsible, paid social service experience providing direct client service do you have?
Describe your responsible, paid social service experience providing direct client service, referencing job(s) listed on your application / resume. If you do not have this experience, type "None" in the space provided.
Do you have a two-year human services certificate?
How many credits of college coursework have you completed in behavioral sciences?
Describe your relevant education listing the school(s) attended, area(s) of study (including college coursework completed in the behavioral sciences), degree(s) / certificate(s) earned. If you do not have any relevant education, type "None" in the space provided.
How many full-time equivalent years of experience do you have working with public assistance programs?
Describe your experience working with public assistance programs, referencing job(s) listed on your application / resume. If you do not have this experience, type "None" in the space provided.
Do you have experience using any of the following Microsoft Office applications?
Select all that apply
Describe your experience using the Microsoft Office applications you selected above, referencing job(s) listed on your application / resume. If you do not have this experience, type "None" in the space provided.
In addition to English, identify the language(s) in which you consider yourself fluent :
Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.
For the recruitment source selected above, please provide the specific name of the person, website, or media source.
Required Question
Salary : $44,072 - $67,348
