What are the responsibilities and job description for the Service Center Representative, Senior position at Hennepin County, MN?
Salary : $45,760.00 - $68,820.28 Annually
Location : Hennepin County
Job Type : Full-time
Job Number : 25SC620MV015
Department : Service Centers
Opening Date : 02 / 28 / 2025
Closing Date : 3 / 7 / 2025 11 : 59 PM Central
Description
Be there for life's milestones. As a Senior Service Center Representative, you will provide couples with their marriage license, process a new driver's first permit, and help residents understand their real estate tax payments. Every day, our service centers process hundreds of transactions and each one is unique to the customer. This job is a match for you if you are customer-focused, detail-oriented, and have good leadership skills.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonusFor more information visit.
Location and hours :
These positions are located at the following Hennepin County Service Centers :
- Government Center, at 300 South 6th Street, Minneapolis, MN 55487
- Midtown Service Center : 2929 Chicago Avenue, Minneapolis, MN55407
- Ridgedale Service Center on 12601 Ridgedale Drive, Minnetonka, MN 55305
Work hours will be Monday through Friday between 7 : 30 a.m. to 4 : 30 p.m. This schedule may change in the future or include additional evening hours, depending on business needs. This position requires working face-to-face with the public on-site.
The applicant list will be used to fill the openings listed above and may be used to fill future limited duration and permanent vacancies at other Service Center locations.
New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.
About these position types :
This is a full-time, benefit earning positions.
This position is internally classified as a Service Center Representative, Senior.
Click to view the job classification specification.
Applicants with convictions are not automatically disqualified. Each case is considered on its individual circumstances and the type of work.
In these positions, you will :
Need to have :
Two years or more of experience as a Service Center Representative.
Note : Completion of an approved business school or relevant technical college program may be substituted for up to two years of the required customer service experience.
Nice to have :
Processing driver's licenses and / or motor vehicle renewals.
Candidates with fluency in other languages in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.
About the department :
Hennepin County Service Centers partners with the State of Minnesota to provide driver's license / ID, motor vehicle registration, birth, death, and marriage records, marriage license, snowmobile / ATV / boat registration, and a variety of other public services to residents. Locations include Maple Grove, Brookdale, Ridgedale, Southdale, Midtown, Government Center, and North Minneapolis Service Centers. Support areas include Vital Records, Call Center / Remote Processing, and Learning and Development Units.
About Hennepin County :
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Watch this video for application best practices and tips.
Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.
Under the U.S. Department of Homeland Security (DHS) and Minnesota Statues 171.017 requirements, and as Hennepin County's service center employees issue driver's licenses and identification cards, Minnesota law requires applicants to undergo a background check including fingerprinting conducted by the Bureau of Criminal Apprehension. Certain offenses are considered disqualifying; those are listed in Code of Federal Regulations, title 49, section 1572.103.
If you have any questions, please contact :
Talent Acquisition Division
Hennepin County Human Resources Department
612-348-7855
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including :
Public service
Competitive pay
Work-life balance
Generous benefits
Opportunities to grow
Commitment to your success
By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Visit our benefits page to learn more : bridge.hennepin.us / eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation / Sick Leave to Paid Time Off and / or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found
These positions are located at the following Hennepin County Service Centers :
Government Center, at 300 South 6th Street, Minneapolis, MN 55487
Midtown Service Center : 2929 Chicago Avenue, Minneapolis, MN55407
Ridgedale Service Center on 12601 Ridgedale Drive, Minnetonka, MN 55305
Work hours will be Monday through Friday between 7 : 30 a.m. to 4 : 30 p.m. This schedule may change in the future or include additional evening hours, depending on business needs. This position requires working face-to-face with the public on-site.
The applicant list will be used to fill the openings listed above and may be used to fill future limited duration and permanent vacancies at other Service Center locations.
New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.
The ability to stand and walk on hard surfaces for extended periods of time.
Are you willing and able to meet these requirements?
Have you completed an approved business school or relevant technical college program?
Describe your completed education as indicated above, referencing school(s) attended, areas of study, and / or degrees earned. If you do not have any completed education, type "None" in the space provided.
How many years of work experience do you have as a Service Center Representative and / or performing public sector service center transactions?
Describe your experience as a Service Center Representative and / or performing public sector service center transactions, referencing jobs listed on your resume / application. If you do not have this experience, type "None" in the space provided.
How many years of full-time equivalent work experience do you have providing customer service?
Describe your full-time equivalent work experience providing customer service, referencing jobs listed on your application / resume. If you do not have this experience, type "None" in the space provided.
How many years of professional experience do you have processing driver's licenses and / or motor vehicle renewals?
Describe your experience processing driver's licenses and / or motor vehicle renewals, referencing jobs listed on your application / resume. If you do not have this experience, type "None" in the space provided.
In addition to English, identify the language(s) in which you consider yourself fluent :
Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.
For the recruitment source selected above, please provide the specific name of the person, website, or media source.
Required Question
Salary : $45,760 - $68,820
