What are the responsibilities and job description for the Patron Experience Supervisor position at Hennepin County?
Come join the Hennepin County Library (HCL) as a Library Supervisor (Patron Experience Supervisor). Library Supervisors are pivotal leaders who manage public service in-person at Hennepin County libraries. As a Library Supervisor, you will oversee staff in delivering excellent service and manage a building in creating a safe and welcoming environment.
Successful supervisors are excellent communicators who develop relationships, motivate individuals, and build effective teams. As key members of the management team for Hennepin County Libraries, they collaborate with supervisors and managers to provide development opportunities for staff learning and growth. Their work is critical to creating a Hennepin County where every person has the opportunity and resources to inspire, facilitate and celebrate lifelong learning.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.
Location and hours:
Hennepin County Library will be hiring multiple supervisor vacancies at libraries throughout the county from the list generated by this posting.
Current vacancies include Augsburg Park Library.
In addition to current vacancies, we anticipate other vacancies in 2025 and this list will be used to fill them. If you have interest in a location other than those listed, please apply now and indicate libraries of interest.
Hours vary by location and will include a regular rotation of evening and weekend shifts. Employees must have flexibility to work varying shifts. Please see open hours and library locations at https://www.hclib.org/about/locations.
New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.
About these position types:
These are full-time, onsite, benefit earning positions.
These positions are internally classified as an Administrative Assistant, Intermediate.
Click here to view the job classification specification.
In these positions, you will:
Provide vision and leadership in customer service, collection maintenance, programming, and community connections so that library services address identified community need.
Support the work of assigned staff through all aspects of supervision, including planning, training, coaching, development, and performance management.
Manage operational and logistical needs related to library buildings and services, including scheduling staff and directing workflow priorities.
Serve as project manager and/or team leader on system-wide programs, projects, or initiatives.
Need to have:
One of the following:
Bachelor's degree or higher in public administration, business administration, or other field appropriate to the position and two or more years of experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position.
Six or more years of experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position.
Note: Experience in general administrative work related to the management of departmental/organizational operations or in a specialty area appropriate to the position may be substituted for education on a year for year basis. General administrative work is defined as the administration and/or management of programs, policies, and/or budgets.
Nice to have:
- Experience:
- With general administrative or leadership-oriented work, such as project or schedule management, volunteer coordination, special team responsibilities, meeting facilitation, and/or other relevant activities.
- Providing or supervising for exceptional customer service.
- Creating supportive environments, leading change, managing conflict, and evaluating performance.
- Working with youth, seniors, and/or families with young children.
- Connecting with individuals from communities that the library serves.
- Ability to:
- Demonstrate commitment for a diverse and inclusive organization that reflects the residents we serve.
- Connect with individuals from communities that the library serves.
- Work effectively with community members of all ages and abilities from diverse socioeconomic and cultural backgrounds.
Candidates with fluency in a language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.
About the department:
Hennepin County Library works to inspire, facilitate, and celebrate lifelong learning. In addition to a collection of almost 5 million books, CDs and DVDs, the library system maintains a treasure trove of documents and online resources and offers programming to enrich and connect Hennepin County residents.
Learn more: www.hclib.org
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Watch this video for application best practices and tips.
Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.
If you have any questions, please contact:
Talent Acquisition Division
Hennepin County Human Resources Department
HR.ServiceCenter@hennepin.us
612-348-7855
Salary : $60,433 - $92,345
