What are the responsibilities and job description for the Service Center Representative position at Hennepin County?
Description
Be there for life's milestones. Hennepin County is seeking multiple Service Center Representatives. As a Service Center Representative, you will provide couples with their marriage license, process a new driver's first permit, and help residents understand their real estate tax payments. Every day, our service centers process hundreds of transactions and each one is unique to the customer. This job may be a match for you if you are customer-focused, detail-oriented, and have good time management skills.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.
These positions will start at:- Permanent: $22.66 hourly
- Limited Duration (2-year assignment): $22.00 hourly
Location and hours:
These positions are onsite and customer facing at the following locations:
Brookdale Service Center: 6125 Shingle Creek Parkway, Brooklyn Center, MN 55430
Government Center Service Center: 300 South 6th Street, Minneapolis, MN 55415
Maple Grove Service Center: 9325 Upland Lane North, Maple Grove, MN 55369
Midtown Service Center: 2929 Chicago Avenue, Minneapolis, MN 55407
North Minneapolis Service Center: 1001 Plymouth Avenue North, Minneapolis, MN 55411
Ridgedale Service Center: 12601 Ridgedale Drive, Minnetonka, MN 55305
Southdale Service Center: 1225 Southdale Center, Edina, MN 55435
Work hours will be Monday through Friday, between the hours of 7:30 a.m. - 4:30 p.m. Hours may change in the future or include additional evening and/or Saturday hours. Work location will be assigned by the hiring manager based on business needs and locations selected in supplemental questions. For each location's hours, click here. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.All new hires spend their first three days of employment at the Government Center with the Service Centers Learning and Development unit. During the first month, new hires will complete an onboarding program with that same unit at their assigned service center. After onboarding, there are monthly trainings hosted by our department and our business partners that should be attended/reviewed.
- Note: The onboarding program may take place at another center (not their ‘home center’) due to training needs.
About these position types:
These are permanent full-time, benefit earning positions and limited duration (temporary, with the possibility to become permanent), benefit-earning positions.
These are permanent full-time, benefit earning positions and limited duration (temporary, with the possibility to become permanent), benefit-earning positions.
These positions are internally classified as a Service Center Representative.
Click here to view the job classification specification.
In these positions, you will:
- Provide the following list of services: marriage applications, licenses and certificates (including same-sex and opposite-sex marriages); driver's licenses, permits and IDs; motor vehicle tabs, plates, titles and registrations; water craft, snowmobile and ATV registrations; birth and death certificates; hunting and fishing licenses; auctioneer, transient merchant, lawful gambling, liquor licenses, and precious metals dealers; notary services and notary commission filings; cross country ski licenses; marriage officiant filings; voter registration; and real estate tax payments.
- Prepare and process various applications/documents for county and state agencies and collect appropriate fees.
- Provide accurate and complete information and instructions to the public regarding laws, policies and procedures, and resolve routine customer complaints.
- Maintain working knowledge of laws, policies, and procedures to process transactions.
- Accurately enter data and update records into various county and state programs.
- Perform cashiering, reception desk, and telephone duties.
Need to have:
-
One of the following:
- Six or more months of experience performing public sector service center transactions.
- Eighteen or more months of general clerical and customer service experience.
- 12 months or more of general clerical and customer service experience and completion of the Office Specialist Pathway Training program.
- Six months or more of general clerical and customer service experience and completion of an approved business school or relevant technical college program.
- Access to reliable transportation to travel to other Service Center locations within the Twin Cities metropolitan area as needed.
- This position requires extensive walking and standing for long periods of time on concrete floors.
- Ability to bend, lift, and carry up to 25 pounds with or without a reasonable accommodation.
-
Experience:
- Bilingual skills, Spanish highly desired.
- Processing driver's licenses and/or motor vehicle renewals.
- Providing face-to-face customer service in a high volume, fast paced environment.
- Using Microsoft Excel, Outlook, Word, or other similar computer applications.
- Handling money or processing payments.
- Ability to understand laws, policies, rules, and regulations relating to service center transactions.
Candidates with fluency in other languages in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.
About the department:
Hennepin County Service Centers partners with the State of Minnesota to provide driver’s license/ID, motor vehicle registration, birth, death, and marriage records, marriage license, snowmobile/ATV/boat registration, and a variety of other public services to residents. Locations include Maple Grove, Brookdale, Ridgedale, Southdale, Midtown, Government Center, and North Minneapolis Service Centers. Support areas include Vital Records, Call Center/Remote Processing, and Learning and Development Units.About the department:
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Watch this video for application best practices and tips.
Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.
Under the U.S. Department of Homeland Security (DHS) and Minnesota Statues 171.017 requirements, and as Hennepin County's service center employees issue driver's licenses and identification cards, Minnesota law requires applicants to undergo a background check including fingerprinting conducted by the Bureau of Criminal Apprehension. Certain offenses are considered disqualifying; those are listed in Code of Federal Regulations, title 49, section 1572.103.
If you have any questions, please contact:
Talent Acquisition Division
Hennepin County Human Resources Department
HR.ServiceCenter@hennepin.us
612-348-7855
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Watch this video for application best practices and tips.
Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.
Under the U.S. Department of Homeland Security (DHS) and Minnesota Statues 171.017 requirements, and as Hennepin County's service center employees issue driver's licenses and identification cards, Minnesota law requires applicants to undergo a background check including fingerprinting conducted by the Bureau of Criminal Apprehension. Certain offenses are considered disqualifying; those are listed in Code of Federal Regulations, title 49, section 1572.103.
If you have any questions, please contact:
Talent Acquisition Division
Hennepin County Human Resources Department
HR.ServiceCenter@hennepin.us
612-348-7855
Salary : $22 - $23
