Special Needs Basic Care Manager (Mobility assignment - internal HC applicants only)

Description

Hennepin Health is looking for a manager to support both internal and external care coordination programs within the Special Needs Basic Care (SNBC) team. This dynamic leader will organize activities to support health care equity and the provision of appropriate social services to Hennepin Health members who are certified disabled. The SNBC Manager will develop policies and procedures regarding care coordination in accordance with the Department of Human Services (DHS) Medicaid requirements and lead their implementation in partnership with other Hennepin Health staff and Hennepin County Human Services waiver case management staff.

Hennepin Health provides health care coverage to Hennepin County residents who are enrolled in Prepaid Medical Assistance (PMAP), MinnesotaCare or SNBC. Our mission is to improve the health of Hennepin County residents through innovative collaboration with health care providers, Hennepin County services, community organizations and Hennepin Health members by changing how we build healthy equitable communities. The SNBC manager leads the development and execution of care coordination program goals and objectives in collaboration with other areas within Hennepin Health and with external subcontracted care coordination agencies.

Location and hours:

This position is hybrid and will be performed both on-site at the Health Services Building, 525 Portland Avenue South, 8 th floor, Minneapolis, MN 55415, and remote as job duties require. Work hours will be Monday through Friday, with typical hours of 8 a.m. to 4:30 p.m. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

About The Position Type

This is a full-time, benefit earning mobility assignment expected to last up to 12 months, with the possibility to extend up to 18 months.

Mobility assignments are for current permanent or probationary Hennepin County employees. Limited duration employees not eligible. A mobility assignment is a voluntary, temporary assignment and employees should expect to return to their original department at the conclusion of the assignment.

This position is internally classified as an Administrative Manager. Click here to view the job classification specification.

Note: You must attach a resume as part of your application materials to be considered for this position.

In This Position, You Will

• Oversee a dynamic, interdisciplinary team of professionals fostering a positive, engaging workplace culture where staff are open to new approaches to improve efficiency and positive impact to members.
• Oversee the development and execution of care coordination goals, objectives and initiatives to meet operational requirements, compliance with policy guidelines, regulatory and contractual requirements, internal and external audits, outcome reporting, and best practices.
• Direct the development of a care coordination training program for staff; establish standards for quality of work; develop outcome and utilization measures; supervise and evaluate employee performance.
• Develop and lead the implementation of care coordination policies and practices provided by care coordination teams to Hennepin Health members as required by Hennepin Health’s contracts with DHS, county policy, state and federal regulation.
• Organize and coordinate member-facing care coordination activities, promoting collaboration across Hennepin Health, county departments, provider partners, and other external organizations to develop coordinated processes to achieve improved outcomes for SNBC members.
• Direct the development of budgets and expenditure tracking; advocate resource allocation to care coordination activities including SNBC member-facing benefits, innovative programming, and internal costs.
• Provide leadership to further department-based strategies that align with county goals, mission and core values for disparity reduction and workplace inclusion.
  
  

Need To Have

One of the following:

• Nine years or more of experience related to organizational operations or care coordinationprograms or a specialty area appropriate to the position .
• Bachelor's degree in business administration or other field appropriate to the position and five years of experience related to organizational operations or care coordinationprograms or a specialty area appropriate to the position.
  
  

Nice To Have

• Experience:
• Effectively supervising, developing, and directing the work of staff at the individual contributor levels who are managing caseloads within a team.
• Supporting populations who are certified disabled or present with complex medical needs and social vulnerabilities.
• Leading disparity reduction work from a healthcare perspective or workplace inclusion initiatives.
• Addressing racial equity, gender equity, LGBTQIA equity, neurodiversity equity, differing ability equity.
• Working with Minnesota Health Care programs.
• Using electronic health records, MnChoices, Microsoft Office Suite particularly Teams, Excel, and other related computer applications.
• Knowledge of:
• Principles and practices of care coordination; service referral within a county system and community-based agencies.
• Budget evaluation, preparation, and monitoring.
• Management of information systems relevant to care management, coordination, and reporting.
• Performance measurement and program evaluation including those related to disparities in healthcare.
• Ability to:
• Effectively represent Hennepin Health within Hennepin County and also to external organizations including at the state governmental levels, external health systems and managed care organizations, community-based organizations, and other non-governmental organizations.
• Communicate clearly and concisely in verbal and written form.
• Interpret and analyze technical data for strategic planning, program monitoring and decision making.

About the department:

Hennepin Health provides health care coverage to Hennepin County residents who are enrolled in a Minnesota Health Care Program. Hennepin Health is a nonprofit, state-certified health maintenance organization that contracts with the Minnesota Department of Human Services. We envision being a leader in partnering with our members and communities to improve health, by integrating health care and service to enhance the health and well being of our members and the community.

About Hennepin County

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.

Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips.

This position will have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.

If You Have Any Questions, Please Contact

Brooke McNamara

Brooke.McNamara@hennepin.us

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