Patient Service Coordinator Ambulatory I - FOH, CSC Front Desk

SUMMARY We are currently seeking a PSC Ambulatory I-FOH to join our CSC Front Desk team. This full-time role will primarily work on-site (SHIFT: Day). Purpose of this Position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours. RESPONSIBILITIES - Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow - Provides navigation assistance to all patients and guests - Utilizes the electronic health record accurately and efficiently to perform the following functions:- Patient Check-in - Point of Service Collections (Co-payments, Self-pay, and outstanding balances) - Registration - Patient Check-out (Schedule following the standard processes) - Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine - Ensures personal workspace and patient waiting areas are neat and sanitized. - Responsible for handling patient financial transactions- Cash Box - Cash Collections - Credit/Debit card transactions - Daily reconciliation - Promotes the organization and assists in maintaining clinic efficiency - Check-out patients - Provide scheduling support for contracted providers and specialty departments - Provide support for providers with requests and urgent needs - Manages special patient needs upon request - Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message - Receives and creates encounters for medical forms and delivers them to the clinical team - Assist with processing of time sensitive patient’s needs, such as patient forms, etc. - Perform other duties as assigned

Qualifications:

QUALIFICATIONS Minimum Qualifications: - High School Diploma or equivalent - At least one year of experience in related field and/or six months of Front of House experience - One year of customer service experience Preferred Qualifications: - Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds - Ability to work in a fast-paced, continually changing environment - Ability to respond appropriately to shifting priorities - Ability to prioritize work assignments - Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations - Demonstrates knowledge and understanding of organizational policies and procedures - Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook - Ability to work independently and in a team setting Knowledge/ Skills/ Abilities: - 6 months of previous HHS experience - Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment - Certification from - HFMA OR - NAHAM OR - HBI Patient Access Certification - Experience with Electronic Health Records (EHR) – Epic experience preferred - Understanding of medical terminology - Experience with different payers/insurance requirements - Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)