What are the responsibilities and job description for the Patient Services Coordinator, Emergency Department position at Hennepin Healthcare?
SUMMARY We are currently seeking a Patient Services Coordinator to join our Emergency Department team. This 0.90 FTE (72 hours per pay period) role will work on-site (SHIFT: Nights and Every Other Weekend - 10 hour shift; 9:00 PM - 7:30 AM). Purpose of this position: Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications. RESPONSIBILITIES: - Functions as a central point of communication for the unit - Provides customer service for patients, visitors, guests, and the interdisciplinary health care team - Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency - Performs general receptionist duties - Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service - Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit - Provides basic technical support and maintenance of computer functions - Serves as a resource for health care team members, to assist them in navigating the electronic health record - Monitors, facilitates, and acts on orders
Qualifications:
QUALIFICATIONS: Minimum Qualifications: - One year office clerical experience -OR- - Approved education -OR-- An approved equivalent combination of education and experience Preferred Qualifications: - Basic computer skills including experience with an electronic health record, Epic experience - One year of related experience in a similar healthcare (hospital/ inpatient) environment Knowledge/ Skills/ Responsibilities: - Proficient in Microsoft Office - Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment - Knowledge of medical terminology - Ability to successfully handle multiple tasks and duties. simultaneously in response to patient/ family and healthcare team needs - Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions - Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
