What are the responsibilities and job description for the Security Dispatcher position at Hennepin Healthcare?
SUMMARY Hennepin Healthcare has an opening for a Security Dispatcher in our Security department. This full-time position will work rotating days, evenings, nights, and every other weekend. Under general supervision, performs work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations. A $1,000 signing bonus is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible). RESPONSIBILITIES - Receive emergency and non-emergency calls for security service and medical assistance - Prioritize calls and initiate appropriate action based on incident type and importance - Contact police, fire, ambulance in emergency situations and coordinate proper response - Dispatch security officers or other personnel using two-way radio or telephone - Operate and monitor a wide range of moderately complex computer driven equipment, including - systems for life/safety, security alarm, closed circuit television and building automations - Query callers to obtain detailed incident information, record duties and activities - Generate reports, maintain records, and perform data entry functions - Operate multi-line telephone system - Notify appropriate managers or supervisors of critical conditions on a 24-hour basis - Performs other duties as assigned but only after appropriate training
Qualifications:
QUALIFICATIONS Minimum Qualifications: - High school diploma, GED or equivalent - 2 years dispatch or communications experience in a busy, high-stress environment -OR- - An approved equivalent combination of education and experience Preferred Qualifications: - Prior experience in a health care setting Knowledge/ Skills/ Abilities - Computer literacy and the ability to quickly learn new computer-driven systems - Ability to handle a high volume of work, multiple simultaneous tasks, and interruptions - Strong communication skills (both written and verbal) - Proficiency in customer service; emotional control/tact in dealing with the public - Prior experience monitoring fire/life safety systems - Prior experience using a multi-line phone system and/or helping customers by phone - The ability to quickly learn new tasks/concepts
