What are the responsibilities and job description for the Helpdesk Specialist position at Hennig?
Job Description
Job Description
Description :
Hennig, Inc., located in the Rockford, Il area, is seeking an entry level Helpdesk Specialist to join our rapidly growing company. Hennig, Inc. is a worldwide leading manufacturer of machine tool protection and stand-by power packaging.
Responsibilities include, but are not limited to :
- Responding to user inquiries and tickets, and providing technical support via phone, email, or chat.
- Diagnosing and resolving hardware, software, and network issues.
- Installing, configuring, and troubleshooting computer systems and applications.
- Maintaining and updating technical documentation and support resources.
- Escalating complex issues to the appropriate IT personnel or departments.
- Tracking and documenting all support requests and resolutions.
- Assisting with the set-up, maintenance, and troubleshooting of IT equipment.
- Assisting with end-user training and support for new technologies.
- Monitoring and maintaining computer systems and networks to ensure optimal performance.
- Collaborate with other IT team members to improve processes and enhance user experience.
- Additional duties and responsibilities as assigned.
Requirements :
We offer excellent compensation and benefits including Medical / Dental / Rx insurance, 401(K) with employer match, Vision, Life, Disability, and PTO.
About Hennig, Inc.
We help create and maintain a safe and efficient workplace for manufacturers, safety facilities, stand-by power systems, and maintenance facilities around the globe. Since 1950, Hennig Worldwide has been defining excellence in chip management, machine protection and facility safety, creating regional jobs, serving their local communities, and supporting the global needs of machine tool customers.
Throughout the Industrial world Hennig provides the protection manufacturers need so they can produce at a higher level in a safe, clean and productive environment. Wherever chips are made, there’s likely a Hennig product keeping them from becoming a problem.
MAKING OUR CUSTOMERS SUCCESSFUL
We know that the road to success of our customers passes through the quality of our work, quick responsiveness, and the value we offer. This is why a new mission statement "Making Our Customers Successful" is our company's roadmap to what we want to be and how to get there. Having won our customers' confidence and contributing to their success is not only our final goal, it is a powerful stimulation to improvement and growth. For this reason, we measure our success through our customers'.
