Front Desk Supervisor - Bilingual

This job was posted by : For more information, please see : TITLE : Front Desk Supervisor - Bilingual \ DEPARTMENT : Operations\ SUPERVISION : Chief Operations Officer\ REVISED DATE : February 27, 2024Definition : \ Under the direction of the Chief Operating Officer, the Front Desk Supervisor manages all components of\ the front office including the provider patient appointment system, the patient cashiering functions,\ supports and coordinates front desk staff, and must have billing and coding experience. Bilingual in\ Spanish and English is preferred.Team Philosophy Statement : \ The Henrietta Johnson Medical Center provides affordable access to integrated and coordinated family\ practice, dental and behavioral health care services to the entire family under one roof. We operate with a\ team of caring, competent, and productive providers and staff who focus on quality, compassionate, and\ coordinated care in order to provide outstanding service to patients and families. Our staff place a high\ value on teamwork. They must accept changing duties, be multi-skilled, and perform a variety of tasks in\ the care of our patients. Each member of the team is dedicated to continuous learning and contributes\ toward our goal of providing outstanding health care services to our patients.Working Conditions : \ This is an hourly position under the Fair Labor Standards Act. The Front Desk Supervisor is expected to\ work a scheduled 40-hour workweek from Monday through Friday 8 : 00 AM -5 : 00PM.\ Major Responsibilities : \ The following list is illustrative and not all-inclusive : \ 1. Directly supervises and schedules all front office personnel, manages\ resources such as, the patient reception area, provider and patient\ scheduling.\ 2. Ensures that patients are always scheduled for providers according to\ established protocols when providers are scheduled to render care.\ HJMC Front Desk Supervisor Updated 2 / 272024 Page 2\ 3. Ensures that patients demographics and financial information is kept\ confidential and that the highest level of confidentiality is never\ compromised.\ 4. Ensures that all patients are greeted and welcomed in a courteous\ professional manner.\ 5. Ensures that physicians and other providers are scheduled to treat patients\ in accordance with the written protocols provided to the Front Desk\ Supervisor.\ 6. Provides written daily, weekly and monthly reports that summarize patient\ activity occurring during the period by provider, other demographic data\ and the broken / kept appointment ratios.\ 7. Develops and updates procedure manuals for appointments, cashier\ functions and other front office activities.\ 8. Ensures that multi-user computer system is properly maintained in\ accordance with COOs function guidelines and sound business practices.\ 9. Performs cashiering functions, including the preparation of daily collection\ records and daily deposit slips.\ 10. Other duties as assigned.\ Key Performance Indicators : \ Provider satisfaction.\ Patient satisfaction\ Excellent customer service\ Adherence to the HJMC attendance policy. Late arrival, early departure, missed clock-ins or\ clock-outs, including for lunch and breaks may have a negative impact on your performance.\ Timely completion of assigned tasks.\ HIPAA Statement : \ The individual will have access to the patient records. Professionalism and confidentiality must be\ maintained at all times.