APPRENTICE, COMPUTER SUPPORT SPECIALIST

The purpose of this USDOL-registered apprentice position is to learn to apply structured analysis, data modeling, and information engineering to analyze information processing and to provide technical support to assigned departments.

This position requires enrollment in a certification or degree program for information technology, computer science, or related field from Southern Crescent Technical College.

• Learns to apply structured analysis, data modeling, and information engineering to analyze information processing; meets with end-users to determine desired outcomes and system requirements; coordinates and aligns information systems with user objectives; develops and reviews standards and procedures; tests, troubleshoots, and resolves issues with application and system functionality; installs technical updates to system; audits, modifies, and amends data in systems; monitors and reports on system usage; and creates professional documentation. 
• Learns to provides information system user support to assigned departments; identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users' needs; ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules. 
• Learns to troubleshoot end-user problems and responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' software applications; utilizes diagnostic tools and other resources as appropriate. 
• Installs and maintains personal computer hardware/software; ensures availability and proper operation of products for installation; schedules installations; converts old system data to new system; codes, maintains, and compiles applications; installs service packs, patches, and updates; tests installed products per department standards; completes installations and conversions in timely manner and with minimal disruption to customer; provides initial training to customers on new products as needed. 
• Learns to perform system administration and supports system access; sets up, updates, and/or deletes user profiles as needed; corrects data; clears memory files; updates data and information; clears printers and terminals; backs up and restores data as needed; participates in system management, conversion, migration, and updates as needed. 
• Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession; reviews professional publications, technical manuals, and web sites to increase knowledge of network operations; attends conferences, workshops, and training sessions as appropriate. 
• Processes a variety of documentation associated with department/division operations, within designated timeframes, and per established procedures; receives and reviews various documentation, including system and application documentation, work orders, contracts and department data; reviews, completes, processes, forwards, or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation, including diagrams, training materials, and project timelines; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records. 
• Operates or uses various equipment and supplies in order to complete work assignments operates and maintains a motor vehicle and other power or motorized equipment; operates a personal computer to enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions. 
• Communicates with County officials, supervisor, other employees, clients, third party service contractors, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Performs other related duties as assigned. 

Education and Experience:
Requires a high school diploma or equivalent, and enrollment in a certification or degree program for information technology, computer science, or related field from Southern Crescent Technical College, an accredited technical college; and related experiences in information systems analysis utilizing complex department specific database systems, computer programming, or related field. This is a full time apprentice entry level position. 

Licenses or Certifications:
Must possess and maintain a valid Georgia driver’s license.  

Special Requirements: 
None.Knowledge, Skills, and Abilities: 

• Will gain knowledge of local government operations, Technology Services related programs, policies and plans, and modern office practices and procedures.
• Should possess knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
• Skill in the use of computers and software applications related to the essential functions of the job. 
• Skill in effective communication, both verbally and in writing. 
• Ability to meet and deal with employees and the public in an effective and courteous manner.
• Ability to get along with others, and work effectively with the public and co-workers.
• Ability to multi-task and work within deadlines.
• Ability to deal with confidential and sensitive matters.

PHYSICAL DEMANDS
The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires mental acuity including the ability to make rational decisions through sound logic and deductive processes, the ability to express ideas by means of the spoken word and have close visual acuity. 

WORK ENVIRONMENT
Work is performed in a relatively safe, and secure work environment. Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, rain, temperature and noise extremes, unsafe structures, heights, confined spaces, electric currents, traffic hazards, and bright/dim lights.


Henry County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities to perform the primary job functions described in this job description.  Henry County encourages both prospective and current employees to discuss potential accommodations with the employer.  Henry County will comply with all applicable federal regulations and Henry County's insurance requirements governing workplace anti-drug and alcohol programs. Henry County employees shall be subject to the provisions of the Drug-Free Workplace Act of 1988.

Salary : $43,450