Detroit Promise Success Coach

Henry Ford College presents an opportunity for a Detroit Promise Success Coach.Â

The Detroit Promise Coach reports to the Detroit Promise Coordinator. The Detroit Promise  Coach is a member of an integrated team providing individual academic and personal support to an assigned group of Detroit Promise students. Coaches will support students for three full years, from their transition into college as first-time freshmen to their completion of a community college degree. The goal of the Detroit Promise Coach program is to increase semester to semester persistence, credit accumulation, and graduation rates among Detroit Promise students.

• Bachelor's degree from an accredited institution of higher education.
• Experience working with diverse populations.
• Knowledge of student development and resources to promote student success.
• Broad experience with networking and cultivating relationships.
• Demonstrated experience in presentation and public speaking.
• Ability to encourage and empower students to make their own decisions.
• Commitment to supporting the needs of students from underrepresented populations.
• Demonstrated ability to lead a team, work independently and collaboratively with other areas and successfully lead projects through completion.
• Organizational, planning, customer service, and critical thinking skills.
• Experience in developing program goals, evaluating outcomes and monitoring expenditures.
• Experience with Microsoft Office products, software applications, internet tools, social media, communication tools, and student information systems.
• Strong understanding of new student populations including background, issues, and factors necessary to support their success.
• Demonstrated ability to effectively establish goals and implement strategies to meet objectives.
• Broad knowledge of community college philosophy, post-secondary preparation, student services, academic curriculum, and financial assistance programs to accurately advise students in alignment with college mission and goals.
• Ability to effectively lead, plan and coordinate activities and events. Work collaboratively with other departments and outside constituents to secure cooperation and coordinate programs.
• Ability to successfully educate and present information at orientation events to a wide variety of audiences to support and influence student success.
• Ability to gather and analyze data and produce reports from the data.
• Excellent professional oral and written communication skills.
• Model quality service and interactions with students and community members to promote quality orientation programs.
• Work effectively with diverse staff, students, and the community.
• Ability to maintain confidentiality and use good judgment on disclosure of confidential or sensitive issues.
• Ability to lead a team and work effectively in a team environment.
• Takes initiative and independently performs a variety of duties and balances multiple priorities on a continuing basis.
• Ability to problem solve various situations and issues and find appropriate resolution to varied types of problems and requests.
• Strong coordination abilities and analytical skills.
• Ability to travel and valid driver's license.
  
  

The most successful candidate will have a career that reflects the following

• Two or more years of relevant and progressive experience in student recruitment, orientation, advising or student affairs related areas a plus .
• Bilingual (Spanish or Arabic) a plus.
• Understanding of local, state, and national economic, social, and demographic trends and their impact on student enrollment.
• Knowledge of higher education systems, policies, services, academic programs, transfer options, and staff.
  
  

Additional unique departmental competencies that will contribute to success in this role

• Flexibility (DP)- Is open to change and new information; adapts behavior to work methods in response to new information, changing conditions, or unexpected obstacles; and effectively deals with obstacles that may hinder student success.
• Knowledge (DP)- Knowledge of Detroit public school students, principles and practices of the Detroit Promise Program and organizational goals.
• Building Relationships (DP)- Seeks opportunities to make contacts and build relationships with students.
• Database Management Systems (DP)- Knowledge of the uses of database management systems, entering data, maintaining records, and integrity of data.
• Compliance Inspection (DP)- Knowledge of the Detroit Regional Chamber guidelines, regulations, and procedures associated with compliance inquiries, including application of compliance rules and criteria and ability to make appropriate decisions.
• Provide individualized outreach to students based on identified risk factors including academic and financial; mental health issues and assisting them in developing individual plans for success.
• Refer and connect students with relevant College resources, coordinate with College stakeholders regarding additional outreach and support.
• Provide coaching to students to assist them in reaching their goals.
• Connects students with relevant resources on campus (Counseling, SOS, ALS, Tutoring, Veterans, and Financial Aid) and proper services off campus.
• Work in conjunction with the Detroit Regional Chamber DSF staff to align student support and integrate HFC students into the larger DSF cohort.
• Work closely with 1st year, 2nd year, and 3rd year DSF students to increase persistence, retention, and graduation in their program of study at HFC by helping students engage in campus support services and navigate college life.
• Provide representation for Student Orientation Programs and represent the College in a professional manner that creates respect and confidence.
• Monitors and records progress of individual students; maintaining consistent and confidential records of individual student data.
• Work collaboratively with other departments and services across the college to understand processes, systems, and services and to resolve student issues.
• Work collaboratively with Academic Advisors, staff, and faculty to ensure attainment of the specified career community objectives and outcomes.
• Work independently, exercising good judgment, decision making and follow-through in student service matters with internal and external constituents.
• Keep current on new technologies to promote student success; participates on committees and task forces related to student success and completion; generates reports that assess the success of students using college and departmental metrics.
• Track student visits, phone calls and emails and will respond to student and employee requests within 24 hours.
• Contribute to the development of program webpages that pertain to student program completion and success.
• Support students during the summer in the successful completion of all college transition processes.
• Supervise work interns placed in the program.
• Serve on college committees as assigned.
• Other duties as assigned.