What are the responsibilities and job description for the Clinic Service Representative - Call Room - Family Medicine - Days position at Henry Ford Health - Careers?
Call Room - Clinic Service Representative – Family Medicine - Days
ADDITIONAL INFORMATION
· Shift: Monday to Friday 7:00 a.m. to 7:00 p.m. Saturday 9:00 a.m. to 1:00 p.m.
· Status: Full Time
· Location: 1401 W North St Jackson, MI 49202
GENERAL SUMMARY:
The doctors and team at Henry Ford Family Medicine – North Street are dedicated to caring for you and your loved ones at every stage of life. From regular check-ups to the management of acute illnesses and chronic disease, all your health care needs will be met with professionalism and expertise.
To accommodate busy individuals and families, we provide quick access to laboratory test results, extended office hours, open scheduling, and an automated appointment reminder system.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· Provides World Class Service Excellence to our patients and guests
· Performs all aspects of appointment scheduling
· Provides accurate data collection and registration for all patient visits
· Performs all aspects of Collecting Cash
· Performs miscellaneous duties as assigned.
· From the Hiring Manager: Attention to Detail, great customer service, team player, willing to learn new task, ability to work alone and with a team.
EDUCATION AND EXPERIENCE REQUIRED:
Education
· High School Diploma or G.E.D. equivalent.
Preferred Qualifications
· Familiarity with clinic environment preferred.
Requirements
· Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
· Required to perform calculations, complete forms, extensively utilize computer information system.
· Demonstrated ability to work with detailed information.
· Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
· Ability to work successfully in a fast-paced environment with frequent interruptions
· Ability to work within a team setting and be supportive of team members.
· Successful completion of yearly competencies.
· Ability to work effectively with populations of diverse backgrounds and ages.
· Dependable and punctual.
· Strong organizational skills and ability to multi-task.
· Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs
· Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFH Customer Service Policy and summarized below:
1. Communication
2. Ownership
3. Understanding
4. Motivation
5. Sensitivity
6. Excellence
7. Teamwork
8. Respect
· Must practice the customer skills as provided through on-going training and in-services. Must possess the following personal qualities:
1. Be self-directed
2. Be flexible and committed to the team concept
3. Demonstrate teamwork, initiative and willingness to learn
4. Be open to new learning experiences
5. Accepts and respects diversity without judgment
6. Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS:
· Clinic setting with some exposure to communicable diseases with minimal exposure to noise, dust, &/or extreme temperatures. Lifting no more than 20 pounds at a time, with frequent lifting or carrying of objects weighing up to 10 pounds.
· May require a good deal of walking or standing, and/or may require sitting most of the time with some pushing/pulling of arm or leg controls.
· May be required to handle other bodily fluids such as urine, stool, saliva and etc. samples during the time of patient arrival.
· May be required to deal with critical medical conditions not limited to GSW, Cardiac episodes, Drug/alcohol use, etc.
· May be required to enter into patient rooms to complete patient registration.
· May be required by HFH Employee Health to take precautionary tests.
