What are the responsibilities and job description for the Clinic Service Representative - Cardiology - Days position at Henry Ford Health - Careers?
Clinic Service Representative - Cardiology – Days
ADDITIONAL INFORMATION
· Shift: Monday to Friday 8:00 a.m. to 5:00 p.m.
· Status: Full Time
· Location: 309 Page Ave Jackson, MI 49201
GENERAL SUMMARY:
Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.
EDUCATION AND EXPERIENCE REQUIRED:
High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.
PHYSICAL DEMANDS/WORKING CONDITIONS:
· Clinic setting with some exposure to communicable diseases with minimal exposure to noise, dust, &/or extreme temperatures. Lifting no more than 20 pounds at a time, with frequent lifting or carrying of objects weighing up to 10 pounds.
· May require a good deal of walking or standing, and/or may require sitting most of the time with some pushing/pulling of arm or leg controls.
· May be required to handle other bodily fluids such as urine, stool, saliva and etc. samples during the time of patient arrival.
· May be required to deal with critical medical conditions not limited to GSW, Cardiac episodes, Drug/alcohol use, etc.
· May be required to enter into patient rooms to complete patient registration.
· May be required by HFH Employee Health to take precautionary tests.
