What are the responsibilities and job description for the IT Sr Interface Analyst position at Henry Ford Health - Careers?
GENERAL SUMMARY:
Working under general supervision of the Project Manager, Interface Analyst Specialist,
or the Director: develops, tests, implements, and supports clinical and administrative data
interfaces between Epic and ancillary systems, both internal and external. The Senior
Interface Analyst is part of a team that is accountable for production support (including
on-call duties in a 24X7 environment) as well as new projects to improve integration
between Epic and other systems.
The ideal candidate will have experience using technical analytical skills to seek out,
research and evaluate a variety of solutions to provide clients with high quality, efficient
workflows that promote efficiency and enterprise-wide standardization.
The ideal candidate will also understand design and development principles as they relate
to interfaces and may include but are not limited to data flow diagrams, data element
dictionaries, file mappings, field layouts and command level operations. He or she will
also possess Epic Bridges 2012 certification (or higher), Cloverleaf Level II certification,
Cloverleaf version 5.8 or higher experience (including TCL usage) in a Unix/AIX
environment, and Epic Bridges experience.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Lead the configuration effort of new interfaces and enhancements to existing
interfaces for Epic applications and their corresponding ancillary systems.
2. Troubleshoot technical problems and conducts analyses for efficient
program/application solutions (in both Cloverleaf and Epic Bridges) which support
client business processes, functional and technical requirements.
3. Assists with activities to monitor and maintain a complex interface environment for
efficient program/application operations (including functional and technical system
balancing efforts).
4. Consultant for integration solutions and architecture.
5. Coordinate solutions and planning with other IT teams. Collaborate with Application
Analysts, IT and Operational areas to identify and resolve workflow impacts.
6. Direct and plan relevant workflow/dataflow sessions and manage resulting
requirements changes with senior business sponsors.
7. Perform occasional training of end users for Bridges end user tools.
8. Collaborate with work teams, departments, system leadership, clinicians, staff, other
IT groups, and technology vendors to define needs and facilitate solutions.
9. Provides input to estimate work effort and resource requirements for SOWs.
10.Manages medium-to-complex Epic and circle of support integration issues and critical
support/enhancements issues in the HFHS HELIOS (Epic) systems.
11.Performs maintenance (routine requests), incidents resolution, testing activities and
assists teammates.
12.Works closely with Ancillary Departments, HELIOS Application Analysts, Operations,
Epic, other technology vendors, and other IT groups to triage, diagnosis and resolve
all interface production support issues to the satisfaction of our customers.
13.May supervise the activities and efforts of 1-2 other Interface Analysts, providing
leadership, mentoring and coaching on interface activities.
EDUCATION/EXPERIENCE REQUIRED:
• Bachelor’s Degree in Information systems/processing/clinical/engineering with
emphasis on analysis/design/process required.
• Five (5) years of related application maintenance/development of system integration
in a healthcare environment will be considered in lieu of degree requirement (in
addition to below experience requirement).
• Seven (7) years of applicable work experience required; five (5) years applicable
experience in a healthcare setting preferred.
• Expertise with healthcare industry standard messaging formats (e.g., HL7, XML, ANSI
x12).
• Experience/exposure to the System Development Life Cycle (SDLC).
• Current Certification on Epic Bridges (May hire into position without certification, but
must attain certification within the first 6 months of hire to continue employment).
• Certification on Cloverleaf interface engine (version 20.1 or higher) (May hire into
position without certification, but must attain certification within the first 6 months of
hire to continue employment).
• Experience on at least two (2) major system implementations.
• Excellent communication and interpersonal skills.
• Demonstrated working knowledge of medical terminology.
CERTIFICATIONS/LICENSURES REQUIRED:
Must meet or exceed core customer service responsibilities, standards and behaviors as
outlined in the Henry Ford Health Customer Service Policy and summarized below:
- Communication - Ownership
- Understanding - Motivation
- Sensitivity - Excellence
- Teamwork - Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
- Be self-directed
- Be flexible and committed to the team concept
- Demonstrate teamwork, initiative, and willingness to learn
- Be open to new learning experiences
- Accepts and respects diversity without judgment
- Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS:
Normal office environment with minimal exposure to noise, dust, or extreme
temperatures.
