What are the responsibilities and job description for the Manager – Access Care Technology position at Henry Ford Health - Careers?
Responsible for managing the technology needs for system-wide digital access/care; oversee project work associated with digital functionalities and applications, aimed at creating robust digital access to the health system and executing virtual care; plan, design, implement and provide project management for digital care access assigned projects; nurture vendor relationships and manage vendor support; work closely with clinical, operational, and technical departments system wide, as well as with HFHS IT to project manage, support, maintain and leverage access/care technology; coordinate project and support life cycle of new and future technologies; serve as subject matter expert (SME) on aspects of access/care technologies; provide consulting advice to operational and clinical leadership and provide technical assistance/expertise to various system personnel; stay current with respective technology capabilities and compliance regulations, including vendor training and certification; collaborate with vendor partners and contractors; lead the implementation of major version upgrades and special updates/maintenance; manage complex access/care technology projects involving coordination of multiple participants and teams aimed at improving digital access/care operations within HFHS; develop and determine priorities and monitor status of projects on an ongoing basis; facilitate and prompt investigation of incidents and issues escalated through the Service Desk in a timely manner; gather information on possible source and scope of production problem issues/errors; initiate and support escalation response including testing, appropriate resources determination; facilitate vendor cooperation to perform root cause analysis and resolve problems related to applications; work with operational owners and IT Service Desk to maintain an appropriate knowledge base as digital solutions evolve and change; utilize and apply knowledge of data-driven decision making processes, new business onboarding procedures, Performance/Metric management procedures, improvement plan development initiatives, digital modality conversions, project management processes, customer service management, client/vendor relationship management activities, conflict resolution techniques, incentive management, Microsoft Office Suite of Tools, Recruitment activities and data management/visualization/analysis to perform assigned duties; engage in continuous improvement and best practice efforts by evaluating data/trends on performance, capacity and operational health of digital solutions; support the planning, design/build, test, implementation, support and operational needs of the organization; provide project management, resource planning, assessment of integration and/or interface needs, support and maintenance; promote, develop and adhere to system standards, and best practices; collaborate with the team to promote and develop consistent technical build, implementation and support processes that allow stakeholders to seamlessly adopt HFHS digital functionalities; oversee proof of concepts for new technology, processes, and/or workflows; and work with stakeholders in the identification, evaluation, selection, development, and implementation of applications according to requirements, specifications and compliance/regulatory standards.
Location: Detroit, Michigan and multiple undetermined worksites throughout the US.
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Education: Master’s Degree in Computer Information Systems, Healthcare Administration, Business Administration, or in a related field of study (will accept equivalent foreign degree);
Training: None
Experience: Two (2) years in the position above, as a Senior Consultant – Mobility, as a Team Leader, as a Team Manager, as an Assoc Manager – Account Management, or in a related occupation;
Other Requirements: Experience must include two (2) years use of all the following: Performance/Metric management procedures, improvement plan development initiatives, digital modality conversions, project management processes, customer service management, client/vendor relationship management activities, conflict resolution techniques, incentive management, Microsoft Office Suite of Tools, Recruitment activities and data management/visualization/analysis.
Will also accept any suitable combination of education, training and/or experience.
