What are the responsibilities and job description for the Rehab Assistant (Secretary/Clerical Support) - Contingent Day Shift - Outpatient Rehab Wyandotte position at Henry Ford Health - Careers?
GENERAL SUMMARY:
Under direct supervision, provides clerical support for the Physical Rehabilitation Service product lines and assists with routine patient care with an emphasis on customer satisfaction and competency in dealing with a diverse patient population.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Timely registration of patients for outpatient rehab services.
- Gathers necessary information to provide insurance verification and authorization for services, documents info in patient history.
- Place, answer, screen and direct telephone calls, providing routine information or taking accurate messages.
- Collects payments for outpatient services, co-pays, deductible, generates receipts and balances cash drawer daily
- Schedules patients for first available appointment based on patient’s availability
- Performs charge entry on a daily basis keeping account information up to date.
- Maintains supply of charts, office supplies, and forms.
- Generates daily schedules for facility, therapists, and techs.
- Courteously answers inquiries by phone or in person and directs guests appropriately.
- Answers routine questions regarding departmental policies and procedures.
- Sorts and distributes incoming mail.
- May instruct patient and families regarding therapy schedules and registration procedure.
- Inform outpatients and families regarding insurance benefits.
- Perform routine clerical functions such as photocopying faxing and filing.
- Assist in setting up routing physical therapy treatments such as whirlpool, hot and cold packs, paraffin, traction, electric stimulation and other routine modalities under close supervision of a PT or PTA and in accordance with established treatment plans.
- Assist in the stocking of linen and removing soiled linen from OT/PT department.
- Assist in the cleaning and storage of equipment and supplies and make minor adjustments and repairs to equipment as needed.
- Assist in the cleaning of the OT/PT departments.
- Monitor and log the temperature of the hot and cold pack machines and the patient refrigerator.
- Monitor and log the oxygen tank for the amount of oxygen left in tank. Call respiratory therapy to have tank refilled if necessary.
- Order and stock routine supplies/equipment for OT/PT department.
- Work cooperatively with others to meet team and organizational goals.
- Plan and act with internal and external customers in mind.
- Promote positive relationships through effective communication.
- Seek to understand and improve work-related processes.
- Attend department staff meetings and in-services. May complete and distribute staff meeting minutes.
- Observe all hospital and department policies.
- Perform other related duties as requested.
EDUCATION/EXPERIENCE REQUIRED:
- High School Diploma or equivalent required.
- A minimum of one year experience using a patient registration, verification & scheduling system, preferred.
- Knowledge of medical terminology preferred.
- Interpersonal skills to effectively greet and communicate (in person and by telephone) with customers and co-workers.
- Basic computer skills to allow use of hospital order communication system and software programs.
- Use of standard office equipment (e.g. copy and FAX machines, computers, etc.)
- Strong organizational skills and ability to work in an environment with multiple interruptions.
- Willingness to learn new skills needed to perform job.
Additional Information
