What are the responsibilities and job description for the Assistant Store Manager OptimEyes - Full time - Westland position at Henry Ford Health System?
GENERAL SUMMARY:
Assists customers with questions or concerns that relate to their overall satisfaction through their experience and service within OptimEyes while providing support to the management team with day-to-day operations. The Assistant Store Manager is crosstrained in all areas of OptimEyes, including Optical Service Representative, Optician, Optometric Assistant, and Dispenser to assist customers in any facet of the business by being an advocate for the patient.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Directs and advises customers in a friendly and efficient manner, and investigate and resolve customer inquiries concerning merchandise, service or billing.
- Problem solve patient and employee issues when they arise.
- Support management with general office operations when necessary. Supports the sales team.
- Opens and closes the office independently.
- Acts as an ambassador between OptimEyes and the customer to meet customer needs.
- Monitors and resolves any customer issues and survey issues.
- Outreach to local businesses and HFH Medical Centers to promote OptimEyes.
- Prepare daily communication or Huddle to staff.
- Accurately and legibly records patient information and appointments for eye examinations and eye care orders.
- Accurately designs, measures, fits, and adapts lenses and frames for patients according to written optical prescription.
- Adjust frame and lens position to fit patient. May shape or reshape eyewear
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High School Diploma or G.E.D. required
- Previous optical experience and knowledge required
- Previous retail or hospitality experience required
- Requires computer knowledge
- Must have advanced knowledge of all operational supporting systems used within OptimEyes including Acuity Logic, eEHR, and insurances.
- Requires successful completion of required Henry Ford Optimeyes training courses
- Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
- Must practice the customer skills as provided through on-going training and in-services.
PHYSICAL DEMANDS/WORKING CONDITIONS:
* Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
* Requires evening and weekend hours
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
