What are the responsibilities and job description for the Clinic Service Representative - Occupational Health -Contingent position at Henry Ford Health System?
Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.
Occupational Health locations operate Monday -Friday 8am-430pm by appointment and walk-in basis.
We service clients at high volume and fast pace.
All staff must have good phone etiquette, great customer service skills, and be able to multitask throughout the day.
Contingent staff float between Different locations
EDUCATION AND EXPERIENCE REQUIRED:
- High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system.
- Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information.
- Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
- Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
- Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
- Ability to work successfully in a fast-paced environment with frequent interruptions.
- Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies.
- Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
- Ability to work effectively with populations of diverse backgrounds and ages.
- Dependable and punctual. Strong organizational skills and ability to multi-task.
- Health care Expereince preferred
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
