What are the responsibilities and job description for the Lead Patient Access Representative- Outpatient Infusion position at Henry Ford Health System?
GENERAL SUMMARY
- Department: Outpatient Infusion
- Schedule: Full-time Days: Monday - Friday
- Location: Southfield, MI
Leads assigned staff in performing activities related to patient registration.
Responsibilities:
- Schedules staff to optimize departmental resources and productivity.
- Orders and maintains appropriate supplies.
- Confirms insurance coverage.
- Determines necessity for pre-authorization and obtains authorization for scheduled procedures.
- Determines financial responsibility for services to be provided.
- Communicates with patients and practitioners regarding financial responsibility and insurance coverage issues, and notifies them of any services requested and/or referred that are not authorized by insurance.
- Keeps abreast of insurance company changes and updates.
- Communicates these changes to staff.
EDUCATION/EXPERIENCE REQUIRED: -
- High School diploma equivalency with 1 year of experience OR 2 years of applicable cumulative job specific experience required. - Note: Required professional licensure/certification and 1 year of experience can be used in lieu of education, if applicable.
PREFERRED QUALIFICATIONS:
- Lead experience - 4 years of call center experience
Additional Information
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
