Optician - Full time - Troy

GENERAL SUMMARY:

Responsible for selecting, measuring, and fitting eyewear following the doctors' spectacle prescription specifications.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues

• Responsible for communicating the preferred lens family of products and the benefits of each

• Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken

• Responsible for conducting and recording various measurements that are required to fabricate the lenses

• Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory

• Responsible for follow-up with the eyewear orders through completion and delivery

• Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram

• Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear

• Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility

• Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Requires high school diploma or GED

• Previous computer experience and basic math skills preferred

• Previous customer service, retail, or hospitality experience preferred

• Previous dispensing/optical experience preferred

• Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes

• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy

• Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS:

• Works in retail optical environment.

• Requires evening and weekend hours

• Organization: Community Care Services
• Department: HF Optimeyes Troy SVS Store
• Shift: Rotating
• Union Code: Not Applicable