Rehab Assistant

Job Title: Clerical Support for Physical Rehabilitation Service

Job Summary:
The role of a Clerical Support Specialist in the Physical Rehabilitation Service is to provide administrative support and assist with routine patient care, focusing on customer satisfaction and competency in interacting with diverse patient populations.

Main Responsibilities:

• Timely registration of patients for outpatient rehabilitation services.
• Gathering necessary information for insurance verification and authorization, documenting it in patient history.
• Taking phone calls, providing routine information, or taking accurate messages.
• Collecting payments for outpatient services, generating receipts, and balancing cash drawers daily.
• Scheduling patients for the first available appointment based on their availability.
• Performing daily charge entry, keeping account information up-to-date.
• Maintaining supplies of charts, office materials, and forms.
• Generating daily schedules for facilities, therapists, and technicians.
• Courteously answering inquiries by phone or in person and directing guests appropriately.
• Providing routine information about departmental policies and procedures.
• Sorting and distributing incoming mail.
• Instructing patients and families regarding therapy schedules and registration procedures.
• Informing outpatients and families about insurance benefits.
• Performing routine clerical tasks like photocopying, faxing, and filing.
• Assisting in setting up physical therapy treatments under close supervision and in accordance with established treatment plans.
• Stocking linen and removing soiled linen from OT/PT departments.
• Assisting in cleaning and storing equipment and supplies, making minor adjustments, and repairs as needed.
• Cleaning the OT/PT departments.
• Monitoring and logging temperatures of hot and cold pack machines and patient refrigerators.
• Tracking oxygen tank levels and ordering refills when necessary.
• Ordering and stocking routine supplies and equipment for OT/PT departments.
• Working collaboratively with others to achieve team and organizational goals.
• Acting with internal and external customers in mind.
• Promoting positive relationships through effective communication.
• Seeking opportunities to improve work-related processes.
• Attending department staff meetings and completing meeting minutes as requested.
• Observing all hospital and department policies.
• Performing other related duties as required.

Requirements:

• High School Diploma or equivalent.
• A minimum of one year's experience using patient registration, verification, and scheduling systems (preferably).
• Familiarity with medical terminology (desirable).
• Strong interpersonal skills to effectively greet and communicate with customers and colleagues.
• Basic computer skills to operate the hospital order communication system and software programs.
• Proficiency in using standard office equipment (e.g., copy and fax machines, computers).
• Strong organizational skills to work effectively in an environment with multiple interruptions.
• Willingness to learn new skills necessary for job performance.