What are the responsibilities and job description for the Rehabilitation Support Associate position at Henry Ford Health System?
Job Summary
We are seeking a highly organized and detail-oriented Rehabilitation Support Associate to join our team at Henry Ford Health System. This role will provide clerical support for the Physical Rehabilitation Service product lines and assist with routine patient care.
Key Responsibilities
- Registration and Scheduling: Timely registration of patients for outpatient rehab services, gathering necessary information for insurance verification and authorization, and documenting patient history.
- Administrative Support: Place, answer, screen, and direct telephone calls, provide routine information or take accurate messages, collect payments for outpatient services, generate receipts, and balance cash drawers daily.
- Supply Management: Maintain supply of charts, office supplies, and forms, generate daily schedules for facility, therapists, and techs.
- Customer Service: Courteously answer inquiries by phone or in person, direct guests appropriately, and answer routine questions regarding departmental policies and procedures.
- Assistance with Patient Care: Assist in setting up routine physical therapy treatments, assist in stocking and removing soiled linen, clean and store equipment and supplies, and make minor adjustments and repairs to equipment as needed.
Requirements
- Education: High School Diploma or equivalent required.
- Experience: A minimum of one year experience using a patient registration, verification & scheduling system, preferred.
- Skills: Interpersonal skills to effectively greet and communicate with customers and co-workers, basic computer skills to use hospital order communication system and software programs, and strong organizational skills to work in an environment with multiple interruptions.
