Sr. Application Analyst - Epic | Community Connect Ambulatory | Remote

GENERAL SUMMARY / PRIMARY FUNCTION :

The Senior (Sr.) Application Analyst is responsible for participating in the overall design,

implementation, training, documentation, operation, and support of Clinical or Business

applications and reports. This includes contributing to the planning, design,

implementation, and optimization of their specific application. The Sr. Application

Analyst takes general direction from their supervisor or manager. The Sr. Application

Analyst may in some instances also serve as a Helios liaison to their associated clinical

or business departments throughout the system. This includes, but is not limited to, the

assessment of optimization efforts to meet system goals including patient safety / quality

of care, revenue capture and efficient operations. The Sr. Application Analyst performs

these activities following Henry Ford Health standards and processes.

PRINCIPLE DUTIES AND RESPONSIBILITIES :

1.) The Sr. Application Analyst plans, designs / builds, tests, implements, and supports

the needs of their application.

• Participates on cross-functional teams as required to ensure integration and

alignment of build, process design, and configuration of workflows.

design and recommends solutions.

2) Acts as the Helios liaison to associated departments and constituencies throughout

the health system on their specific application. Understands core system processes

and interdependencies.

practice processes for their specific application.

to align with best practices, standardization, integration needs / requirements,

compliance and / or regulatory policies.

safety and efficiency.

3) Works effectively as part of a team in resolving issues escalated through the Help

Desk in a timely manner. Investigates, tests, resolves problems related to

application. Ensures that their application team provides high level of customer

service and appropriate coverage off-hours for critical problems. Identifies,

escalates, and resolves issues that impact infrastructure and application

performance.

plans to address key issues.

ensure infrastructure and application stability.

improvement opportunities. Adheres to Service Level Agreement expectations

demonstrated through ongoing support of live users.

4) Promotes, develops, and adheres to system standards, and best practices.

Collaborates across Helios team to develop unified approaches and standard work.

Collaborates with other team members to promote re-use and develop consistent

technical build, implementation, and support processes.

may be, but not limited to, best clinical and / or business process and workflows.

compliance / regulatory standards.

compliance regulations (when applicable).

5) Communication & Relationship Management

Health Standards of Excellence.

6) Provides input to support technology planning

with overall policies, standards, processes, and overall workflows.

implementation strategies and plans.

EDUCATION / EXPERIENCE REQUIRED :

testing, debugging problems, and ongoing technical support. Able to

articulate previous examples of workflows and processes associated with

previous IT experience.

AND / OR

articulate previous examples of workflows and processes associated with

clinical experience integrated with IT solutions.

AND / OR

registration, scheduling, revenue cycle reports, professional billing, hospital

billing, medical records, or coding. Additionally, must be able to articulate

revenue cycle workflows and processes for one or more of the above areas

with a focus on IT integrated solutions.

CERTIFICATIONS / LICENSURES REQUIRED :

Epic accreditation or certification in designated application (may hire into position

without accreditation or certification but must attain accreditation or certification within

first 6 months of hire to continue employment.

Must meet or exceed core customer service responsibilities, standards and behaviors as

outlined in the Henry Ford Health Customer Service Policy and summarized below :

Must practice the customer skills as provided through on-going training and in-services.

Must possess the following personal qualities :

PHYSICAL DEMANDS / WORKING CONDITIONS :

Normal office environment with minimal exposure to noise, dust, or extreme

temperatures.