What are the responsibilities and job description for the Sr. IT Technician - Full time - Troy position at Henry Ford Health System?
GENERAL SUMMARY:
The Senior IT Technician is responsible for on-site, in-house, and remote technical service support, installation, configuration and incident resolution in the Endpoint Devices (PC, Laptops, tablets, Phones, Printers, et.) device environments.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Provides technical support to customers on operational or maintenance aspects of system equipment.
* Diagnoses hardware, software, mechanical and systems failures, using established procedures.
* Provide technical assistance to system projects and technical staff as needed.
* Identifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability.
* Provides guidance and support to Jr. Staff and department management as neededto ensure service excellence is achieved.
* Provides excellent customer service by keeping customers fully informed of the status of their incident.
* Expected to lead system initiatives and critical projects upon request.
* Knowledge of Henry Ford Health System locations preferred.
EDUCATION/EXPERIENCE REQUIRED:
* High School diploma or G.E.D. equivalent.
* Associates Degree in Computer Science or related technical field, preferred.
* Three (3) years minimum of endpoint device experience working in a technical capacity. (HP Preferred)
* Three plus (3 ) years working in a HealthCare related field, preferred.
* Proficient knowledge of Windows Operating systems (XP/7/8), Microsoft Office and common application support.
* Proficient knowledge of network and wireless technology.
* Proficient oral and written communication skills.
CERTIFICATIONS/LICENSURES REQUIRED:
* Technical Certifications (A Certified, HP Certified, Microsoft), preferred.
* ITIL Certified, preferred
* Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
* Must practice the customer skills as provided through on-going training and in-services.
PHYSICAL DEMANDS/WORKING CONDITIONS:
* Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
* On call rotations - 24 x 7
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
