Transplant Financial Coordinator (Days) - Detroit, MI

Are you a compassionate, detail oriented person interested in joining a team dedicated to comprehensive care that offers patients a second chance at life? This non-exempt position will be day hours in person at the hospital campus in Detroit, MI. https://www.henryford.com/services/transplant

GENERAL SUMMARY:

Under general supervision, responsible for ensuring that insurance coverage is available and the scope of patient benefits are identified prior to services being rendered. Accountable for investigating and confirming coverage for provider evaluations, identified ancillary testing and surgeries for transplants and appropriate non-transplant surgeries. Provides component from financial perspective if patients are eligible to be listed according to Transplant Institute and programmatic policy.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Verify insurance coverage eligibility of patients prior to scheduling and delivery of services.
• Determine the scope of benefit coverage for services including areas such as hospitalization, professional services, pharmacy, home health, rehabilitation, DME and organ procurement limitations.
• Coordinate the activities to obtain pre-authorization for appropriate services including clinical input, patient financial commitment amounts, eligibility periods, CPT and ICD-10 information and relevant patient compliance information.
• Maintain adequate communication channels with third party payers and internal clinical departments.
• Serve as an intermediary amongst the patient and/or family members, insurance companies and clinical areas to assist in obtaining necessary insurance coverage and authorization information.
• Attend organ team selection meetings to represent financial perspective of patient eligibility for organ listing.
• Process and coordinate the resolution of assigned work queues in Epic to assist in the processing of claims.
• Serve as a resource to inform patients and their families of the Transplant Institutes financial policies and outstanding obligations related to financial clearance.
• Meet with patients and their families to discuss financial information relative to pre-transplant processes, or, if transplanted, post-transplant coverage.
• Maintain regular and timely eligibility verifications on listed patients that are becoming more likely to be transplanted.
• Perform regular reviews of eligibility for elective surgical candidates for identified non-transplant patients.
• Maintain documentation of all financial communications and "touches" on patient statuses.
• Contact referring physicians for necessary patient information to process financial determinations.
• Work in support of the Transplant Institute financial area to review outstanding claims, underpayments, and single case agreements.
• Serve as a resource relating to insurance questions from various internal HFH areas.
• Develops and maintains an adequate understanding of managed care, CMS and UNOS guidelines relative to transplantation and financial involvement,
• Represents HFH to external agencies on issues involving admissions, financial policies and procedures.
• Contact insurance company's case managers for expedited and emergent requests for transplant authorizations.
• Participates in ongoing efforts of the Transplant Institute to increase efficiencies and quality through LEAN processes.
• Regularly attends and participates in the Transplant Institute's monthly staff meetings.

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent. Associates degree is preferred.
• General knowledge base of billing requirements and rules.
• Comprehensive knowledge of insurance coverage generally obtained through three (3) or more years of relevant experience, preferably in a hospital setting.
• Extensive knowledge of various insurance coverage, COB rules of priority and processing procedures.
• Basic computer skills required to operate a personal computer.
• Organizational and time management skills required in order to maintain and prioritize daily work, weekly reports and to follow-up on accounts in a timely manner.
• Ability to work in self-directed environments.
• Medical billing background, preferred.
• Understanding of Medicare and Medicaid regulations and rules with a background in coordination of benefits, preferred.
• Must have a good grasp of medical terminology.

PHYSICAL DEMANDS/WORKING CONDITIONS:

• Works in a stressful fast paced environment.
• Extensive utilization of personal computers.
• Extensive telephone, oral and written contact with internal and external customers.

• Organization: Henry Ford Hospital - Detroit Main Campus
• Department: Transplant Admin
• Shift: Day Job
• Union Code: Not Applicable