What are the responsibilities and job description for the Optical Service Rep - Optimeyes - Full Time - Rotating position at Henry Ford Hospital?
GENERAL SUMMARY:
Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate patients' services.
EDUCATION & EXPERIENCE:
- High School Diploma or GED required.
- Basic math skills required.
- Previous retail, hospitality, or customer service experience required.
- Previous optical experience preferred.
- Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities.
- Requires completion of all training courses as directed by Henry Ford OptimEyes.
- Must practice the customer skills as provided through on-going training and in-services.
- Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS Customer Service Policy.
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