What are the responsibilities and job description for the Front Counter Clerk position at Henry's Wrecker Service?
Schedule: Full-time - Monday- Wednesday & Friday : 7am-7pm
About Us:
We are a leading towing services provider committed to excellence and customer satisfaction. Specializing in law enforcement towing, impound services, and roadside assistance, our team works together to deliver fast and professional service in every situation.
Job Summary:
We are seeking a Front Counter Clerk to join our busy towing operations team. This position is ideal for someone with a strong focus on customer service, organization, and the ability to handle a fast-paced environment. The Front Counter Clerk will be responsible for greeting customers, processing vehicle releases, handling payments, and coordinating with our dispatch and tow operators to ensure smooth service.
Key Responsibilities:
- Greet and assist customers, police departments, and insurance companies with professionalism and a positive attitude, even in challenging situations.
- Verify documentation and process vehicle releases accurately, ensuring compliance with company policies.
- Answer phone inquiries and provide clear, timely, and helpful information.
- Handle multiple tasks efficiently while maintaining attention to detail and accuracy.
- Maintain complete and accurate transaction records, including invoices and daily logs.
- Support dispatch operations and assist with additional duties as needed, including cleaning and maintaining the front counter workspace.
- Adapt to changes in workflow and priorities, responding to unexpected events or delays with a calm and professional demeanor.
- Assist with handling customer concerns or inquiries in a tactful, empathetic manner to ensure a positive experience.
Qualifications:
- Excellent customer service and communication skills, with the ability to remain professional in all situations
- Strong time management and organizational skills
- Basic computer skills, including familiarity with POS systems
- Attention to detail and accuracy in record-keeping
- Professional, courteous demeanor and a team-oriented mindset
- Ability to work effectively in a fast-paced, ever-changing environment
Benefits:
- Competitive pay
- Opportunities for growth and advancement within the towing industry
- Training provided to ensure success in the role
- Supportive and team-focused work environment
How to Apply:
If you have a passion for customer service and thrive in a fast-paced environment, we want to hear from you!
Henry's Wrecker Service is an equal-opportunity employer.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 12 hour shift
- Day shift
Experience:
- Towing industry: 3 years (Preferred)
Ability to Commute:
- Falls Church, VA 22043 (Required)
Ability to Relocate:
- Falls Church, VA 22043: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18