Operations Manager

**Job Overview:** This position leads Equipment Technicians in assigned geographies to drive the installation process of capital equipment and deliver a superior customer experience. The role collaborates with sales leadership to execute corporate, national, and district strategy, focusing on service growth, field compliance, and strategic customer initiatives.

**Key Responsibilities:

• Ensure all equipment technicians execute corporate and strategic initiatives related to installation, safety, regulatory, security, and compliance.
• Work with sales and operations management to foster a team environment between sales and field installation.
• Support District Service Coordinator teams in streamlining efficiencies in equipment technician schedules and accommodating escalated emergency requests.
• Oversight of inventory within assigned geographies, including tool, van, equipment, and center inventory.

**Additional Responsibilities:

• Attend Equipment Planning Meetings (EPM) to provide updates to the team and customers on project progress and solve internal and external issues.
• Hold Lead Installation Technicians accountable for daily management of installation project schedules and track daily progress.
• Manage relationships with 3PL's and offsite providers to manage inventory and control last-mile delivery costs.
• Ensure high levels of customer experience and overall KPI results in assigned geographies.
• Execute National and district programs that impact service, focusing on technical service and break/fix processes.

**Knowledge & Skills:**

• Excellent leadership skills.
• Strong organizational skills.
• Intermediate troubleshooting skills.
• Ability to present preventative maintenance to customers.
• Interpersonal and communication skills.
• Firm understanding of company policies and local government regulations.

**General Skills & Competencies:

• Strong management skills and ability to attract, retain, motivate, and develop team members for high performance.
• Excellent verbal and written communication skills and ability to resolve disputes effectively.
• Strong presentation and public speaking skills.
• Strong decision-making, analysis, and problem-solving skills with ability to multi-task.

**Minimum Work Experience:** Typically 7 or more years of increasing responsibility and complexity in terms of any applicable professional experience; first-level manager.

**Preferred Education:** Typically a Bachelor's Degree or global equivalent in a related discipline. Master's degree or global equivalent a plus.

**Travel / Physical Demands:** Travel typically less than 10%. Office environment. No special physical demands required.