What are the responsibilities and job description for the Operations Team Lead position at Henry Schein, Inc?
Job Overview
This role is responsible for overseeing the installation process of capital equipment, ensuring a superior customer experience by planning and project managing installations in conjunction with all Henry Schein divisions.
The ideal candidate will collaborate with sales leadership to execute corporate, national, and district strategy, driving service growth, field compliance, and strategic customer initiatives.
Main Responsibilities:
- Lead Equipment Technicians in assigned geography to drive installation success
- Collaborate with Field Service Operations Support to ensure inventory integrity
- Work with sales and operations management to foster a team environment between sales and field installation
- Support District Service Coordinator team in streamlining efficiencies in equipment technician schedules and accommodate escalated emergency requests
Key Skills and Qualifications
- Excellent leadership skills
- Strong organizational skills
- Intermediate troubleshooting skills
- Proven ability to work with confidential information
- Ability to present preventative maintenance to customers
Specific Knowledge and Skills
- Ability to manage installations
- Independent self-starter
- Intermediate computer skills
- Firm understanding of company policies and local government regulations
