What are the responsibilities and job description for the Customer Success Manager II - Jarvis Analytics position at Henry Schein One?
This position is Remote within the United States
Job Summary
This position is responsible for building relationships with Henry Schein One customers. This role works closely with the customer as a trusted advisor and customer advocate to Henry Schein One. The goal is to improve the customers’ business health by leveraging and promoting Henry Schein One software solutions and service offerings. This role proactively strengthens the relationship by improving the customers’ business processes / workflows, increasing product utilization, and in general increasing the value of Henry Schein One products and services within these key accounts. This role is a key part of the Customer Success team in the dental solo and small group customer segments.
What you will do
- Monitor customer’s ongoing health scores and product utilization to proactively engage customers to prevent attrition and ensure customer satisfaction with product and services
- Develop and maintain creditable and strong relationships with business owners by performing regular quarterly / annual business reviews, business assessments, and progress reports
- Train customer in the dental field on analytics
- Handle escalated customers with a high level of professionalism and tact.
- Work with at risk accounts to conduct a business review, develop resolution plans, and align internal resources to resolution.
- Maintain a thorough understanding of, and be prepared to report on, all assigned customers in terms of opportunities, current issues, and likelihood of renewal.
- Regularly share best practices with the rest of the Customer Success team
- Build productive internal / external working relationships.
- Analyze possible solutions using standard procedures to solve straightforward problems.
- Handle difficult conversations with customers.
- Work on problems of limited to moderate scope and impact where analysis of situations of data while reviewing a variety of factors.
Travel / Physical Demands
Qualifications
Must have :
Nice to have :
The posted range for this position is $60,000.00 - $85,000.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location / labor market, internal equity, etc.
What you get as a Henry Schein One Employee
Salary : $60,000 - $85,000
