General Manager, Tech Central

Henry Schein One (www.HenryScheinOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. And most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience -- from first contact and scheduling, to clinical treatment and billing, to ensuring loyalty and recurring care.

If you are looking for a growing career that makes a difference, come be part of our team today!

We are open to hiring this position remotely within the U.S. 

JOB OVERVIEW:

This position is responsible for the strategy and performance of Henry Schein One’s TechCentral business within a direct report and matrix organization. The HS One strategy is dependent on consistent growth in the TechCentral business. This role will guide TechCentral’s strategic vision with oversite from HS1 executive leadership and alignment with overall HS1 strategies, strategic priorities, and goals. The GM has P&L ownership and decision-making authority; including development and oversight of operational budgets, revenue growth, cost, and productivity performance, as well as ownership over the establishment of key metrics to drive decisions and track the business. The GM also provides oversight of solution visioning, roadmaps, and development. The role has direct reporting of customer service, implementations, training, and product management with other functions as dotted lined reports.

KEY RESPONSIBILITIES: 

• Provide leadership across the TechCentral business.
• Lead the overall TechCentral team in a matrix organization and is responsible for direct day-to-day direct management over customer service, implementation, training, and product management.
• Partner closely with other functional leaders that include the Chief Technology Officer and Chief Commercial Officer to shape the TechCentral portfolio of solutions to ensure customer acquisition, satisfaction, and retention.
• Identify and execute on joint opportunities and product bundling within Henry Schein One.
• Engage and execute against agreed upon joint targets within the overall Henry Schein One strategic priorities and goals.
• Meet with leadership team and Henry Schein One overall leadership to assess the direction of the business, develop short and long-term goals, plans, and strategies, and ensure TechCentral compliance with the stated mission - aligned with Henry Schein One strategic vision and priorities.
• Work closely with the CFO and finance team to analyze performance against budgets and financial reports regularly, as well as work with finance on monthly forecast, developing plans to achieve budget, mitigate against budget risk, increase revenues and profits and achievement against budget goals.
• Own and manage full P&L for TechCentral.
• Build expert-level understanding of the dental vertical and grow leadership position.
• Develop and manage operational budgets and perform cost and productivity analysis. Establish metrics for business to drive decisions.
• Understand and develop strategies and activities to grow client base in a profitable manner by expanding the sale of new units and identifying ways to improve client retention.
• Monitor, measure, and report on operational issues and opportunities across all functional teams.
• Collaborate with customers, industry organizations, executive management and other TSMs to progress solutions that solve dental IT needs.
• Monitor customers, markets, and competitor activity as data points to provide better solutions to customers.
• Establish pricing and work closely with marketing to drive marketing efforts.
• Manage key customer relationships and participate in closing strategic opportunities.
• Work with HS1 leadership and functional leads to support and oversee operation of the business.
• Increase the performance of direct reports by assigning accountabilities, planning, monitoring, and appraising results while developing a climate for offering information exchange.
• Look for opportunities for partnerships, alliances, and acquisitions to increase market share and growth objectives.
• Look for new market opportunities within the overall dental IT market and work with HS1 product management and leadership to vet and drive new opportunities into the market.
• Maintain quality service by establishing and enforcing organization standards.

SPECIFIC KNOWLEDGE & SKILLS: 

• Required to be a visible leader with strategic orientation.  Successful history of P&L ownership and execution, accountability, strategic planning, budget development, sales management, marketing, operations, and team development is primary.
• Demonstrated ability to operate in a lean business environment with the goal of building a large profitable organization, track record of sales and profit growth, strong strategic planning, vision, organization and leadership skills, excellent analytical skills – ability to translate data into information and apply to business decisions, ability to prioritize and function in a fast-paced environment and handle multiple projects, ability to work effectively with peers, senior executives, and subordinates.
• Experience managing and operating in a IT hardware, networking and managed services business required.
• Product management experience with a focus on hardware, networking, and managed services solutions.
• Experience managing or working closely with customer support teams.

GENERAL SKILLS & COMPETENCIES: 

• Experience leading multiple and diverse teams of 50 .
• Outstanding management and leadership skills and ability to attract, retain, motivate, develop, mentor and coach team members for high performance, good conceptual skills
• Excellent communication skills – able to take complex information and succinctly and effectively communicate both in verbal and written formats; communicate effectively with senior management and key stakeholders; outstanding presentation and public speaking skills
• Mastery independent decision making, analysis and problem-solving skills
• Strong business sense with an excellent understanding of costs and benefits and an ability to use that understanding to prioritize activities; understand, interpret, and act on financial information and external trends that contributes to business profitability.
• Analytical with demonstrated experience tracking core business metrics and driving decisions based on that data.
• Organized and able to keep multiple balls in the air and to deconstruct complex activities into their component parts, tracks those parts, and manage activities to completion.
• Team Player with ability to work cross-functionally, build partnerships, and share knowledge.
• Plan, manage and create strategy around complex projects; understand available resources, develop timeline, budget, and assign areas of responsibility
• Lead teams to achieve company goals and solve complex business issues in creative and effective ways; lead and develop virtual teams; broad professional and managerial skills with a full understanding of industry practices and company policies and procedures.
• Mastery planning and organizational skills and techniques
• Excellent negotiating skills and ability to effectively manage strategic alliances, joint ventures, and outsourced relationships
• Ability to influence, build relationships, understand organizational complexities, manage conflict, and navigate politics
• Broad professional and managerial skills with a full understanding of industry practices and company policies and procedures
• Mastery in multiple technical and business skills
• Excellent strategic planning skills

QUALIFICATIONS:

• Minimum 10 years demonstrated leadership experience growing revenue ($20M ) and profit for hardware IT or managed services business with technical product experience.
• Bachelor’s degree in business, sales, marketing or equivalent required; MBA or master’s degree or global equivalent a plus.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Salary : $20 - $0