Assistant Community Manager

Summary: Assist with all community operations, supporting the Community Manager in maximizing occupancy and property values. Trained to assume Community Manager duties in their absence.

Responsibilities

• Financial: Collect and post rents, make daily bank deposits, assist with evictions and utility cut-offs.
• Personnel: Handle new employee orientation, maintain confidentiality of employee information.
• Administrative: Ensure lease files are complete, assist with staff scheduling, conduct business per company policies.
• Resident Relations: Maintain positive customer service, handle resident complaints, greet prospective tenants.
• Maintenance: Inspect property regularly, update vacancy status, coordinate service activities.
• Marketing/Leasing: Stay aware of market conditions, show property to prospective residents, review rental applications.
• Safety: Complete property inspections and safety meetings, report workers’ compensation claims.
• General: Perform additional duties as assigned by the Community Manager.

Skills

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in financial management and record-keeping.
• Ability to work effectively in a team environment.
• Attention to detail and accuracy in all tasks.

The following skills and attributes are essential for a successful Assistant Community Manager:

• Project Management: Communicates changes and progress; completes projects on time and within budget.
• Customer Service: Manages difficult situations; responds promptly to customer needs; solicits feedback; meets commitments.
• Interpersonal Skills: Maintains confidentiality; keeps emotions under control.
• Oral Communication: Speaks clearly and persuasively; listens and gets clarification.
• Written Communication: Writes clearly; presents numerical data effectively; reads and interprets information.
• Teamwork: Welcomes feedback; contributes to team spirit; supports team success.
• Delegation: Assigns work appropriately; gives authority to work independently; sets expectations; monitors activities.
• Organizational Support: Follows policies; completes tasks on time; supports goals and values; respects diversity.

Job Requirements

• Reliable transportation for site visits.
• Basic knowledge of Multifamily Community Management and Fair Housing Regulations.
• 2 years of onsite community management experience.
• Strong organizational skills.
• Proficiency in MS Word and Excel; experience with Yardi is a bonus.