Leasing Consultant

Job Summary The Leasing Consultant is the property’s sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned community and properly secure lease agreements from qualified persons. A Leasing Consultant is very service oriented and strives to make current residents feel welcome and comfortable in their community. The Leasing Consultant will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities. The Leasing Consultant reports to the Community Manager.

Job Duties & Responsibilities

• Marketing/Leasing
• Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and current residents meet.
• Inspects models and “market ready” vacancies daily to ensure cleanliness.
• Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, resident, service request, etc. Transfers calls to Assistant Community manager or Community Manager when appropriate. Records calls in a permanent place for quick future reference.
• Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits.
• Administrative
• Correctly completes all lease applications, assists with application verification, and notifies prospective residents of results. Types miscellaneous resident communication as needed.
• Completes all lease paperwork including related addenda and accepts rents and deposits.
• Completes guest card information on all prospects, sends thank-you notes and performs follow up and enters information into Yardi.
• Physically inspects property when on grounds, picks up litter and reports any service needs to service staff. Inspects move-outs and vacancies.
• Inventories office supplies on periodic basis. Reports needs to Community Manager. Organizes and files appropriate reports, leases, and paperwork.
• Attends company meetings when requested.
• Willingly participates in any training provided on-site or off-site.
• Assists Community Manager and Assistant Community Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
• General
• Performs any additional duties or tasks as assigned by the Community Manager, Assistant Community Manager or Regional Manager.

Competencies

To perform the job successfully an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Maintains confidentiality; Keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
• Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports and respects diversity.

Job Requirements

• Reliable transportation, this position requires travel to conduct site visits at assigned communities
• A basic knowledge of Multifamily Community Management and Fair Housing Regulations
• Proven track of successful sales record
• Strong organizational skills
• Strong technical skills - MS Word and Excel, experience with Yardi is a plus!