What are the responsibilities and job description for the Outreach Supervisor - must be NJ resident (Hybrid) position at HEPCO, Inc.?
Our client is seeking a highly skilled and motivated Outreach Supervisor to oversee and manage the program pipeline and inquiries, serving as the main point of contact and liaison between the public, internal project teams, local program management, and the client. As a Subject Matter Expert (SME), the Outreach Supervisor will be responsible for tracking program progress, reporting on production, updating program documentation, and ensuring effective use of program resources. This role requires leadership and strong problem-solving skills to meet productivity, quality, and client satisfaction goals. The Outreach Supervisor will supervise the Outreach staff, develop and monitor Key Performance Indicators (KPIs), and perform quality assurance reviews to ensure high standards across all projects. Coordinate with internal and external stakeholders to ensure program meets monthly and annual targets Validate that projects meet program requirements and conduct quality assurance reviews Update and maintain all program manuals, guidelines, FAQs, and internal / external documents Review and analyze pipeline data and reporting Track, investigate, and resolve escalated customer and Trade Ally issues In-depth understanding of project processing and savings methodologies Collaborate with cross-functional teams to ensure best practices and continuous improvement Manage KPIs for the Outreach team and provide constructive feedback Provide quality assurance for program projects Participate in outreach events and conferences to promote program participation Must have reliable transportation, a valid driver’s license, and a clean driving record Responsible for maintenance and fees of the vehicle Develop management tools for monitoring project progress and performance Present program details for recruitment, training, and communication purposes Participate in internal and external training sessionsRequired Skills Must have reliable transportation, a valid driver’s license, and a clean driving record Strong computer skills : Proficiency in MS Office and CRM systems Ability to work effectively with culturally diverse customers and contractors Strong critical thinking, analytical, and problem-solving skills Team-oriented, adaptive, and client-focused Excellent time management and organizational skills Must be NJ residentAdditional Preferred Qualifications Experience in the energy and / or utility industry LEED, PMP, or CEM credentialsExperience & Education Bachelor’s degree in a related field, or equivalent experience Up to 5 years of professional experience in a similar role Considered an emerging leader in the industryBenefits : Health Insurance 401k PTO Holiday Pay Pay Range : $36.05 - $40.86 per hour (Depending on experience and qualifications) By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https : / / www.hepcoinc.com / privacy / All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.
Salary : $36 - $41
