What are the responsibilities and job description for the IT Service Desk Analyst position at Heplerbroom Llc?
HeplerBroom is seeking a proactive and skilled IT Service Desk Analyst to join our dynamic IT team and provide top-notch support to our internal users. This position is ideal for an individual eager to gain experience in an IT department, with a strong desire to learn and deliver exceptional customer service to the end user! This position will support our downtown. St. Louis office as their on-the-ground, in-person, go-to resource!
Why You'll Love This Job:
- Be the First Line of Defense: Provide immediate support for endpoint hardware/software, peripherals, mobile devices, and business applications.
- Innovate and Improve: Identify and implement process improvements to enhance our IT services.
- Stay Ahead of the Curve: Keep up with emerging technologies and bring fresh ideas to the table.
Key Responsibilities:
- Support Excellence: Deliver outstanding end-user support with 1 years of experience.
- Problem Solver: Diagnose, document, and resolve client requests efficiently, using your analytical skills.
- Tech Savvy: Configure, troubleshoot, and support core applications including Windows, MS Office, browsers, mobile device connectivity, Teams/Zoom, and endpoint threat detection, and core hardware including laptops, monitors, docking stations, desktop phones, printers, copiers, and peripherals.
- Cyber Guardian: Apply cyber best practices to ensure endpoint protection.
- Team Player: Collaborate effectively, document and maintain an IT knowledgebase, and provide new user orientation.
What We're Looking For:
- Tech Proficiency: Thorough knowledge of current versions of Microsoft Office (365) and Windows. Familiarity with networking fundamentals.
- People Focused: Excellent interpersonal and customer service skills.
- Detail-Oriented: Strong attention to detail and problem-solving abilities.
- Adaptability: Thrive in a dynamic environment with changing priorities.
- Flexible: Willingness to work overtime, irregular hours, and participate in on-call support activities.
- Education: Minimum Associate in Information Technology, Computer Science or related fields, or equivalent relevant experience.
Why Choose HeplerBroom?
- Career Growth: Propel your career forward with our continuous hands on learning and development opportunities through special projects and team mentorship and guidance.
- Collaborative Culture: Thrive in a supportive and innovative team environment.
- Competitive Compensation: Benefit from a comprehensive package that includes base pay, bonuses, and more.
- Work-Life Balance: Enjoy a friendly and flexible working environment with paid vacation, sick leave, personal time, and 10 paid holidays.
- Benefits: Access multiple health benefit options, including medical, dental, and vision coverage. We also offer voluntary benefits such as long-term disability, life insurance, critical illness, and accident insurance. Plus, we cover employees’ life insurance and short-term disability benefits. Take advantage of our generous matching 401K and profit-sharing programs.
- Professional Development: Our firm culture emphasizes the growth of all legal professionals. We invest in our employees' training and development and foster a team-focused culture that supports each other's work and professional growth.
