What are the responsibilities and job description for the Quality Assurance Manager position at Heraeus?
About Heraeus
Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always being one step ahead.
About Heraeus Covantic
sWe are one of the leading materials specialists in the production and processing of high-purity quartz glass and other high-quality materials such as ceramics and innovative composites. With a global team of over 2,000 employees and locations in Europe, the USA, and Asia, we specialize in manufacturing semi-finished products, complex system components, and customized solutions for the information and telecommunications industry, the production of specialty fibers for industrial and medical applications, semiconductor manufacturing, and optics
.In our company, you can expect an innovation-driven work environment, global teamwork, and the opportunity to take an active role in social and environmental responsibility. Become part of our team and shape the future with us
!
The primary responsibility of this position is to provide direction and leadership to matters relating to quality within the company. The incumbent also coordinates all aspects of the local sites Quality Assurance program, including developing and administering the program, training, and coaching employees, and facilitating change throughout the organization. This position establishes plans, policies, and procedures at all levels to ensure that the Quality Assurance program will meet or exceed internal and external customers’ needs and expectation
s.
Your Role and Responsibilities (other duties may be assigned as require
- d):
Promote safety and quality as top priorities by administering the company’s quality assurance program to ensure customer satisfact - ion.Maintain the Quality Management System and ensure compliance with ISO 9001, while overseeing the internal quality audit sys
- tem.Review and optimize existing quality systems to align with current business needs, including developing business processes that support the quality sys
- tem.Interface with production to ensure execution of the quality assurance program and oversee quality processes like MRB, CAPA, and SC
- ARs.Facilitate communications with key customers and suppliers to address and resolve quality iss
- ues.Maintain a data collection system for product and system quality information, also ensuring quality information management in the SAP sys
- tem.Support new product development using SPC, FMEA, and DOE techniques to drive process improveme
- nts.Perform root-cause investigations for both external and internal iss
- ues.Manage the quality and metrology team, including supervisory responsibilities such as training, assigning work, and performance managem
- ent.Ensure compliance with the Heraeus Code of Conduct and Business Excellence programs, and coordinate need-based training programs, audits, and special proje
cts.
What is required for this
- role:Strong business acumen with a comprehensive understanding of markets, customers, and the value c
- hain.Experience in manufacturing and commercializing complex technical products, preferably in the semiconductor indu
- stry.Well-developed understanding of production processes, particularly in ceramic enginee
- ring.Excellent communication skills and leadership abi
- lity.Proficient in methodologies such as Lean Innovation, Lean Manufacturing, Six Sigma, KATA coaching, and Agile Project Manage
- ment.Knowledge of EHS standards within manufacturing environm
- ents.Expertise in 8D Root Cause Analysis, process control plans, capability studies, and corrective action repor
- ting.Holds a Bachelor's Degree in Engineering with at least 8 years of Quality Management experience and 3 years in a management
- role.Experienced in QMS auditing, ISO 9001 Internal/Lead Auditor, and familiar with certifications like ISO9000; IATF 16949 knowledge prefe
- rred.Proficient in SAP, advanced Microsoft Excel, and risk analysis, with strong problem-solving skills and motivation to meet deadl
