IT Business Systems and Technical Specialist

Job Title: IT Business Systems and Technical Specialist
Department: IT
Reports To: IT Operations manager
Location: Herb Pharm, 5428 Bierson Way, Central Point, OR, 97502 - Hybrid
Job Type: Full-Time
FLSA Status: Exempt
Pay: $70,000-$90,000K DOE
Date Posted: 04/07/2025
Application Deadline: 04/21/2025

About Herb Pharm

At Herb Pharm, we inspire trust in plants and respect for nature while balancing purpose with profit. Located in beautiful Williams, Oregon, we’ve been the nation’s leading liquid herbal supplement company for over 45 years. Our diverse organic farm and production facility works with 250 plants to create over 500 liquid herbal extracts, distributed to grocery, natural food, and specialty stores nationwide. We’re committed to treating our employees with respect and gratitude—join us and be part of our mission!

Job Summary

The IT Business Systems and Technical Specialist is responsible for providing Tier 2 support for ERP software, internally developed applications, and other business information systems. This role involves assisting end users with more complex technical issues related to computers, networking, and system functionality. The Specialist will leverage strong technical skills in JavaScript, SQL, and Office 365 applications, while also having a solid understanding of the Windows Operating System and general computing. Experience with Mac OS is a plus. Strong interpersonal skills and the ability to collaborate effectively with others are essential

Key Responsibilities

• Provides tier 2 support for ERP software, internally developed applications, Office 365 and other business information systems
• Supports existing and develops enhancements to ERP system using SQL and JavaScript languages
• Assists users with Office 365 applications, including Outlook, Word, Excel, Teams and SharePoint
• Collaborates with IT staff and other departments to ensure seamless support and service delivery
• Documents and tracks support requests and resolutions using our ticketing system
• Conducts training sessions and creates user guides to help staff effectively use our software and applications
• Stays up to date on the latest technology trends and best practices to continuously improve support processes
• Provides technical training and guidance to end users as needed
• Performs other related duties as assigned
• Job responsibilities and tasks may be modified from time to time based on the company's needs.

Qualifications & Skills

• Strong proficiency in JavaScript and SQL
• Solid knowledge of Office 365 applications
• Skilled in working with various business systems
• Ability to prioritize tasks, manage schedules, and meet deadlines in a dynamic environment
• Specific knowledge of Deacom is a plus
• Excellent verbal and written communication, interpersonal, and customer service skills
• Ability to carry out detailed oral or written instructions
• Experience with ticketing systems and IT service management
• Ability to work in a team environment without close supervision
• Identifies and shares continuous process improvement ideas with the supervisor and team members
• Previous experience in a similar IT support role is preferred
• Ability to explain technical issues to technical and nontechnical staff and customers
• Strong analytical and problem-solving skills
• Excellent time management skills
• Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software
• Sharing ideas on continuous process improvement with the supervisor and team members

Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field;
• at least four years of professional experience in IT, technical support, or system administration roles; or an equivalent combination of education and experience

Working Conditions:

• Work Environment: The position requires extended periods of time spent working on a computer.
• Travel Requirements: The role may involve up to 20% travel, depending on business requirements.
• Physical Requirements: Must be able to lift up to 15 pounds at times.

Our generous benefits package includes a complete range of quality benefits:

• Comprehensive group medical, dental, and vision coverage for employees and dependents
• Coverage includes a variety of alternative healthcare options
• Prescription drug coverage with a mail-order program
• Generous employee purchase discounts on our herbal products
• Employee-free product program
• Employee assistance program
• Green Commuter Initiative to encourage carpooling, walking, and biking to work
• Life, accident, and disability insurance
• 120 hours of accrued Paid Time Off
• Eight paid National Holidays and one floating holiday
• Paid Jury Duty and Bereavement Leave
• Short-term disability plan
• 401(k) retirement plan with company matching and profit-sharing features

At Herb Pharm, we are committed to building a workplace that reflects the diverse communities we serve and embodies the eco-friendly values we stand for. As a B-Corp and Regenerative Organic Certified company, we believe that sustainability and equity go hand in hand. We are dedicated to fostering a culture of inclusion where every individual—regardless of race, ethnicity, gender, sexual orientation, religion, disability, or background—feels empowered to contribute, grow, and thrive.

We know that diversity drives discovery, innovation, and resilience, and we are committed to creating equitable opportunities for all employees. By embracing different perspectives and experiences, we not only strengthen our organization but also help nurture a more just, healthy, and sustainable society.

If you’re passionate about making a positive impact on the world and working in an environment that values social and environmental stewardship, we encourage you to apply. Together, we can create a future where businesses and communities thrive in harmony with the planet.

Herb Pharm is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are dedicated to fostering a workplace where everyone feels valued and empowered to contribute to our success.

Herb Pharm is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA). We provide reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities. If you require assistance or accommodation during the application or hiring process, please contact recruiting@herb-pharm.com

At-Will Employment: Herb Pharm is an ‘At-Will’ employer. Nothing in this job description should be interpreted as an employment contract. Job responsibilities and tasks may be modified from time to time based on the company's needs.