Demo

Field Service Specialist

Herc Rentals
Gary, IN Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 5/20/2025
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.5 billion as of December 31, 2024. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 450 locations and has approximately 7,700 employees in North America.

Job Purpose

The Field Service Specialist will communicate with rental customers and internal staff to coordinate service of equipment away from branch locations. The Field Service Specialist will dispatch field maintenance, assist in tracking of costs and input work orders.

What you will do...

  • Assist the Maintenance Supervisor with the following:
    • Communication with all customers, internal and external – including over the phone troubleshooting
    • Processing of field service work orders
    • Parts ordering
    • Coordination of outside vendors
  • Coordinate and dispatch all road mechanics in a timely manner
  • Ensure unparalleled customer satisfaction and rise customer issues to Maintenance Supervisor
  • All other tasks assigned by Management
  • Adhere to company policies and procedures
Requirements

  • High School diploma with experience in the heavy equipment industry
  • Understanding of fleet maintenance
  • Customer service resolution
  • Ability to develop rapport with customers
  • Prior experience in the equipment rental industry within a service capacity

Skills

  • Computer
  • Interpersonal communication
  • Technical Diagnostics

Req #: 62124

Pay Range: $25.00 per hour - $27.00 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

Nearest Major Market: Gary

Nearest Secondary Market: Chicago

Job Segment: Maintenance, Field Service, Manufacturing

Salary : $25 - $27

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