What are the responsibilities and job description for the Customer Accounts Specialist position at hercrentalt1.valhalla.stage?
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.7 billion as of June 30, 2023. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 373 locations and has approximately 6,900 employees in North America.
Job Summary
Herc Billing Specialist is responsible for providing customer service and billing needs to accounts that require more specialized attention from time of billing until the receivable is paid. This position reports to the Herc Billing and AR Analytics Manager and ensures that portal billing account customers receive accurate billed invoices in a timely manner. This position requires excellent customer service and attention to detail to ensure contract compliance and help promote long-term business relationships with our customers and Internal Business Partners. Effective communication skills and the ability to accurately communicate billing issues are critical in obtaining account resolution and to minimize payment delays. Billing procedures have been developed to provide a systematic way of managing accounts while also retaining our customer’s loyalty and driving successful business results.
Responsibilities
- Ensures timely and accurate billing of customer portal billed accounts including National Account (NARP) invoices to ensure contract compliance.
- Proactively reach out to internal contacts on invoice issues and rejections, provide invoice copies, documentation and other activities required to ensure payment on past due invoices.
- Familiarity with portal and vendor registrations in portal like Ariba, Taulia, Coupa, etc.
- Process customer discrepancies with a sense of urgency.
- Take proactive measures to address and bring material portal changes to department heads.
- Maintain relationships with internal and external customers to drive efficiencies in processes.
- Assist in projects, process improvements, and other related tasks as identified by management.
Professional Experience
- Two years’ work experience utilizing critical thinking and problem-solving skills.
- Prior portal billing experience.
- One year credit and collection experience preferred.
Skills/Competencies
- 10 key by touch and type minimum 45 wpm
- Proficient Microsoft Excel and Word
- Professional Telephone/Teams Etiquette
- Strong sense of urgency and customer focus
- Skilled in both verbal and written communication
- ‘Interpersonal/People Skills’, for working with colleagues and customers.
- Organizational and time management skills
- Ability to work with minimal supervision and think logically & constructively
- Creative problem solver
Req #: 57715
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
