Dispatcher

Hercules Concrete - Dispatcher - Warren, MI.

We are currently looking to add a couple Dispatchers to our team, working out of our corporate office in Warren, MI. We're looking for a highly motivated and driven individual that wants to work as a team to achieve goals. In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability. If you love a challenge and are looking for a rewarding career, our Dispatcher opportunity in Warren may be right for you!

Available Shifts:

• 9am-7pm or 12pm-10pm
• Our Dispatchers also work about 1 Saturday every 6 weeks. They're paid at $50/hour for Saturday work, in addition to their weekly salary.

The ideal candidate will have:

• 2 years’ experience in concrete dispatching (preferred, not required).
• An understanding of QC/QA for the ready mix concrete industry.
• Knowledge of concrete production equipment, processes, and maintenance programs.
• Excellent organizational skills, and is able to prioritize tasks and delegate when appropriate.
• The ability to use multiple forms of communication such as multi-line telephone system, mobile phones, two-way radios, emails, and other forms of communication methods.
• The ability to multi-task while being detail oriented.
• Strong analytical and problem solving skills.
• Union contract knowledge.
• Excellent written and verbal communication skills
• Authoritative figure who will lead drivers daily

Duties include, but are not limited to:

• Answers incoming calls from our plants, our drivers, and our customers.
• Utilizing maps (on the computer) to execute directions accurately and selecting the most efficient route possible.
• Process information from drivers in the field, the sales team, and our customers to make sure everyone is on the same page.
• Efficiently schedule drivers to meet production demands.
• Balancing driver hours to assure productivity and customers’ needs are met while ensuring compliance with applicable DOT laws.
• Maintaining radio contact and or phone contact with drivers.
• Assist with driver recruiting and retention.
• Must be willing to work long hours and weekends during the peak season (there is a lucrative incentive for weekend work)
• As a Dispatcher, you will be responsible for providing quality customer service.
• Perform other duties assigned, or assist others in their duties as needed.

This is an excellent opportunity to enter into a supervisory position, or get into an expanding company that will allow you to showcase your skills and reward you accordingly. Our company values a positive attitude and the mindset of a winner. This position offers a competitive salary and benefits package, 401(k), paid vacation, and life insurance.