Senior Network Engineer (Hybrid)

About the Organization

Herdt Consulting, Inc.

An excellent opportunity with a highly successful, Veteran-Owned Small Business (VOSB). Every day, our clients trust Herdt to help navigate their most complex business and organizational challenges. We partner with our clients at all levels to ensure all business objectives are fully realized. Herdt provides project management, process and leadership support as well as specialized technical support to the U.S. Department of Defense (DoD) and other Federal agencies. Herdt employees are accomplished individuals who have served as hands-on leaders in the U.S. military and private industry - We hire the best. Our employees lead some of the most complex enterprise business systems and business processes through implementation and sustainment. We are valued for our technical knowledge, business process expertise and industry best-practice solutions.

Location

Washington, DC

Full-Time / Part-Time

Full-Time

Description

Company : Herdt Consulting, Inc.

Every day, our clients trust Herdt to help navigate theirmost complex business challenges. We partner with our clients to ensure all business objectives are fully realized by providing project management, process andleadership support, and specialized technical support to the DoD and other Federal agencies. Herdt employees are accomplished professionals. They lead some ofthe most complex enterprise business processes and systems through development, implementation and sustainment. We are valued for our technical knowledge, business process expertise and industry best-practice solutions.

Job Description :

This position is in the Army Contract Writing System (ACWS) of the Defense Integrated Business Systems (DIBS) Program Management Office. Serve as a Network Engineer as part of a team of Service Desk engineers supporting ACWS and leadership within the DIBS portfolio. This position involves network design, engineering, implementation, or operations / user support across the Army Contracting Enterprise. Activities include technical assistance, troubleshooting, and coordinating with internal teams or external vendors to maintain accessibility and availability of ACWS for users on the Appian platform. This is a local hybrid position with 60% on-site (Crystal City, VA), and 40% remote.

Responsibilities include but are not limited to :

• Provide technical support to the Army Contracting Enterprise (ACE) through Army Enterprise Service Desk cases, ensuring timely resolution and documentation of issues.
• Provide on-call resolution for mission critical issues and document solutions within the case management system.
• Coordinate with the ACE user community, which includes onboarding new users into applications, setting up user accounts, providing instruction, troubleshooting login issues, escalating connection problems, and managing the user service desk requests.
• Perform a variety of basic user-problem analyses for the Service Desk; assist with monitoring the application systems and ensure prompt and appropriate responses to customer requests and issues.
• Coordinate with the ACWS program's internal teams, such as database administrators, DevOps leads, and quality assurance throughout the project lifecycle.
• Collaborate with end-users and procurement system functional teams to understand ACE education requirements to support adoption of system enhancements and facilitate user training sessions.
• Develop and deliver training materials and sessions on system functionality and best practices to end-users.
• Understand how to navigate Appian support systems and resources.
• Test, deploy, and maintain Appian applications. Develop and implement solutions to enhance ACE contract writing productivity, leveraging relevant tools and technologies.
• Manage end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.
• Participate in customer scrum events to provide progress status from the development team and pass on feedback / requests to the appropriate team member.
• Develop and deliver self-service resources to identify and resolve issues independently and minimize ticket volume for the Service Desk team.
• Manage, document, and participate in user events, including training, testing / evaluation sessions, user acceptance testing, and product review sessions.
• Troubleshoot and diagnose software-related technical issues, including errors, bugs, performance issues, and data discrepancies.
• Troubleshoot and resolve complex technical issues related to system functionality, performance, and integration).

Requirements and Qualifications :

Additional Requirements :

What We Can Offer You :

Medical (Blue Cross Blue Shield)

Pay : $115-185kUSD

EOE Statement

Herdt Consulting, Inc. (Herdt) values all employees' talents and supports an environment that is inclusive and respectful. We are committed to providing and promoting a safe and mutual environment free of discrimination based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or any other basis protected by applicable state, federal or local laws. We believe in building a team that represents a variety of backgrounds, perspectives, and skills. Herdt believes that diversity and inclusion among our teammates is vital to our continued success as a Federal Contract company.

This position is currently accepting applications.

Salary : $115,000 - $185,000