Teen Program Coordinator

Here Tomorrow reimagined suicide prevention and developed an innovative approach to providing same-day mental health support to people at risk for suicide and family members worried about the safety of a loved one. We are a fast-growing nonprofit organization on a mission to make outpatient mental healthcare accessible when it is needed most to assure that all community members are here tomorrow. We are an equal opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all employees. Here Tomorrow encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, and ages, as well as veterans and individuals with disabilities.

Position Summary: The Teen Program Coordinator is responsible for the outreach and community engagement of the Here Tomorrow Teen Peer Support Program. As a key leader, this position collaborates with the Director of Client Services to implement strategies and projects to help the business run smoothly and broaden community impact. This position co-leads major program changes and communicates across departments to ensure proper workflow. Additionally, this position is responsible for ensuring that each touchpoint across the Teen customer journey is engaging, efficient, and effective. This position is responsible for tracking and reporting customer service metrics and as member of the leadership team, will analyze outcomes and contribute to continuous quality improvement. The position will contribute to organizational strategy related to scaling our service model and creating an unparalleled customer experience for teens and their families served by Here Tomorrow. This position reports to the Director of Client Services.

Responsibilities:  

• Use information from customer experience to gain insights from the customer’s unique perspective to augment the customer experience and cultivate customer loyalty.

• Increase customer satisfaction, loyalty, and advocacy at every touchpoint.

• Assist Director of Client Services with initiatives to reach target population through community partnerships and outreach.

• Assist in developing youth-guided approaches to services.

• Monitor, track, and analyze phone system and website chat data to continuously improve customer experience.

• Responsible for customer experience survey planning, analyzing, and reporting results.

• Widen the impact of Here Tomorrow in the community by promoting the organization's services.

• Contribute to the planning and execution of community awareness initiatives.

• Collaborate with team to develop innovative approaches for engaging at-risk individuals, their families and those who may be able to intervene to prevent tragedy.

• Assist those seeking help with accessing mental health care in the community by linking them with mental health treatment providers, community resources, and enrolling them with Here Tomorrow.

• Build strategic alliances with community partners and stakeholders with the goal of advancing the mission of Here Tomorrow in our community.

• Contribute to event planning process for fundraising campaigns and events.

• Support team members as needed with other projects Promote a person-centered approach to serving people with mental health conditions.

• Live the Here Tomorrow mission and organizational values of love, sharing, accountability, and perseverance.

Position Performance Measures:

• Greater Teen community understanding of the organization’s cause.

• Greater desire of the Teen community to support the organization financially.

• Empowerment of local Teen community to effect change around cause.

• Increased public safety and mental health for Teens.

• Increased Teen customer loyalty.

• Increased referrals for Teen services

Qualifications:   

This is a full-time exempt position with health benefits. A college degree, experience with business operations, community collaboration is preferred and working in the field of Teen mental health is required. Registered interns (RMHCI/RCSWI) are encouraged to apply. Eligibility for CRPS credential through the state of Florida including 2 years or more of recovery from mental health and/or substance misuse.