What are the responsibilities and job description for the Teen Program Manager position at Here Tomorrow?
Description
Here Tomorrow is hiring a Teen Program Manager as a full-time position in Jacksonville, Florida.
Here Tomorrow we have reimagined suicide prevention. We inspire hope and provide real help to people at risk for suicide and their families through same-day peer mental health support and timely access to outpatient mental healthcare. We have developed a new concept in the mental health continuum of care-a safe, nonjudgmental, physical, and virtual space to have a conversation about mental health. We are looking for people with lived experience who share our passion and want to inspire and support others. We are a fast-growing nonprofit organization on a mission to make outpatient mental healthcare accessible when it is needed most and bring communities of volunteers together to assure that all community members are here tomorrow. We are an equal opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all employees. Here Tomorrow encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, and ages, as well as veterans and individuals with disabilities.
Position Summary : The Teen Program Manager is responsible for the day-to-day operations of the Here Tomorrow Teen Peer Team. Members of the Teen Peer Support Team report directly to this position. The central responsibility and primary focus of this role is to provide daily coaching, supervision, support, and training to members of the Teen Peer Support Team who collaborate with teen clients. As a key leader, this position collaborates with the Director of Peer Services to implement strategies and projects to help the business run smoothly and broaden community impact. This position co-leads major organization-wide changes and communicates across departments to ensure proper workflow.
Additionally, this position is responsible for ensuring that each touchpoint across the teen customer journey is engaging, efficient, and effective. This position is responsible for tracking and reporting customer service metrics and as member of the leadership team, will analyze outcomes and contribute to continuous quality improvement. The position will contribute to organizational strategy related to scaling our service model and creating an unparalleled customer experience for teens and their families served by Here Tomorrow. This position reports to the Director of Peer Services.
Responsibilities :
- Provide daily coaching, supervision, support, and training to Teen Peer Support Specialists.
- Support team members as needed with other projects (support groups, outreach, program development initiatives, events).
- Monitor program budget and develop monthly reports.
- Model professionalism and strong work ethic.
- Ensure scheduling coverage with proactive planning.
- Live the Here Tomorrow mission and organizational values of love, sharing, accountability, and perseverance.
Teen-Specific Practices :
Strategic Alliances / Community Partnerships :
Customer Experience :
Position Performance Measures :
Qualifications :
This is a full-time exempt position that includes comprehensive health benefits.
Required Qualifications :
Preferred Qualifications :
Note : To be considered for employment at Here Tomorrow, applicants who have used our services as a Friend must have either a two-year gap since their last session or be at least two years post program completion.
If you are interested in learning more about a career with Here Tomorrow as the Teen Program Manager, apply today!
Pay Range
50,000.00 Annually to $70,000.00 Annually
Salary : $70,000
