What are the responsibilities and job description for the Telephone Operator position at Hereford Regional Medical Center?
Responsibilities:
- Answer incoming calls in a courteous and professional manner
- Provide information to callers regarding the company or organization
- Route calls to appropriate personnel or departments
- Screen calls and take messages as needed
- Process calls efficiently and accurately
- Maintain knowledge of company policies and procedures
- Assist with other administrative duties as needed
Requirements:
- Excellent communication skills, both verbal and written
- Ability to handle a high volume of calls
- Basic computer skills
- Ability to work in a team environment
- Excellent customer service skills
- Ability to maintain a positive attitude in a fast-paced environment
- Punctual and reliable
- All other duties as assigned.
BENEFITS:
Medical, Vision and Dental Plan
Group Life Insurance
Short Term and Long Term Disability
Retirement Plan
Personal Paid Time Off
Sick Pay
