What are the responsibilities and job description for the Head Teller position at HERITAGE BANK INC?
Supervises tellers.
Performs normal teller duties on a daily basis.
Provides on-the-job training for tellers on an as-needed basis.
Monitors tellers to ensure compliance with financial institution procedures and policies.
Issues written and oral instructions on teller operations as necessary.
Assists tellers in locating cash discrepancies, manages unusual window transactions, and answers difficult customer questions.
Rents safe deposit boxes and opens new accounts.
Receives loan payments, inspects negotiable instruments and cash offered for payment, and enters payments received into financial institution computer records.
Performs a variety of customer service transactions, such as account holds, stop-payment orders, direct deposits and check confirmation.
Ensures all teller stations are adequately stocked and ready for subsequent shifts at changeover or closing.
Conduct day-to-day operations in accordance with the laws, regulations, policies, procedures, and expectations of the Bank. Compliance will be recognized as part of the period performance review; noncompliance may result in disciplinary action, up to and including termination of employment.
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