Barista

Barista, Heritage Outpost

Job Description

The barista is a key member of the Heritage Bicycles and Coffee team. This role not only executes our warm, friendly service experience but also creates the hand-crafted drinks that our customers have grown to love. This is a great position for someone who enjoys taking care of others, is passionate about coffee, and works well on a team. We are looking for baristas who are excited to join our company and be part of our next phase of growth!

Job Responsibilities

*Act as the main point of contact for our customers, both through online orders and in person orders; provide exceptional customer service throughout every interaction *Prepare hot and cold drinks according to the recipes as well as modifying based on customer needs *Work in a way that maintains a clean and tidy work area while following all city and state health guidelines *If needed, serve alcohol in a safe manner; maintain a BASSET certification during your tenure *Solve customer problems; ask for help if needed; work to provide a high level of service with each interaction *Work in a fast-paced environment while staying calm and organized *Collaborate with your teammates during each shift *Communicate shift needs to the Coffee Director or Operational leaders before, during, and after your shift *Use POS and technology in place to process transactions *Process transactions either via credit card or cash; Process credit cards in a safe way and provide correct change to each customer *Complete assigned tasks as requested by Coffee Director including but not limited to side work and inventory

Essential Job Requirements:

*Passion for hospitality and coffee *1-2 years’ experience as a Barista or food service role; familiarity with coffee drinks and coffee varieties a plus *Ability to maintain a BASSET certificate and Chicago food handlers license *Must possess a positive attitude and the ability to smile under all circumstances *High integrity with a great attendance record *Strong attention to detail, especially when working under pressure *Demonstrate strong oral and written communication skills *Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software including a POS *Participate in training in order to comply with new or existing laws *Ability to work a flexible schedule, including evenings and weekends where business demands *Neat, clean, professional at all times throughout the workday and/or whenever present at the community *Comply with expectations as demonstrated in the employee handbook *Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Additional Requirements:

Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Core Values:

In order to achieve success employees must embrace certain core principles and values.

*Honesty *Integrity *Competence *Tenacity & Enthusiasm *Creativity *Professionalism *Drive

Employee Acknowledgement

This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments required by company officials. This job description does not constitute an employment contract between the company and any employee. The job responsibilities of this position may include cross-training in other functions to ensure satisfactory operations.

Available shifts and compensation: Available shifts all days except Sundays and Saturdays. Compensation is $15.00 - $17.00/hour.

About Heritage Bikes and Coffee | Larry's | FROTH | Bunker: Baristas, Mechanics, Bartenders, Bakers, and Cooks....

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