What are the responsibilities and job description for the Full Time Customer Service Representative position at Heritage Community Bank?
Assist customers by answering questions, processing transactions, and assisting them with other bank business while also handling many of the bank’s clerical and administrative duties.
Duties and responsibilities include, but are not limited to:
- Receives cash and checks for deposit, verifies amounts, and looks for check endorsements.
- Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy.
- Enter transactions into the Fiserv teller product and issue customer receipts.
- Count cash balance at beginning of shift and balances cash and checks against computer records at end of shift.
- Prepare cashier's checks.
- Explain bank services and charges to customers.
- Observe suspicious behavior and reports any such activity to head teller and/or security personnel as appropriate.
- Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others.
- Possess the necessary judgment that is required to assess, interpret and meet the needs of customers.
- Requires multi-tasking while paying attention to detail and accuracy in handling various negotiable instruments.
- Open a variety of accounts for new and existing customers.
Basic Qualifications
· Written and verbal communication skills
· Organizational skills
· Time- management skills
· Multitasking skills
· Computer Literacy
· Teamwork skills
This position is a non-exempt, part-time, hourly position. Hours will be dependent on the needs of the branches, 20 to 29 hours per week, including 1-2 Saturdays per month, as scheduled. May be required to fill in for vacation, sick and other times as needed.
Equal Opportunity Employer/Veterans/Disabled
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Work Location: In person
Salary : $13 - $14