Administrator

Job Summary

We are seeking a dynamic and compassionate leader to join our team in creating a warm, welcoming, and supportive environment for our senior residents. As the ideal candidate, you will possess a strong commitment to fostering a positive, inclusive culture, where every team member feels valued and empowered. With a hospitality-focused mindset and a passion for serving seniors, you will inspire and lead a team dedicated to providing exceptional care and experiences for those we serve. If you are a visionary leader with a heart for making a difference, we invite you to apply and help us shape a vibrant community where both our residents and staff thrive.

The Administrator is responsible for the overall planning, organization, development, and management of the Harold and Grace Upjohn Rehabilitation and Care Center (The Upjohn). This role ensures that the Upjohn operates in alignment with the Mission of Heritage Community of Kalamazoo and in compliance with federal, state, and local regulations. The Administrator is committed to providing high-quality, person-centered care while fostering a culture of continuous improvement, resident satisfaction, and operational excellence.

 Expectations

• Maintain a record of regular and predictable attendance.
• Plan, develop, and direct the daily operations of the interdisciplinary team to ensure efficient functioning and service delivery.
• Develop and implement policies and procedures to govern the operations of The Upjohn, ensuring compliance with health care regulations and internal guidelines.

• Execute the strategic direction, mission, and vision set by the Heritage Community of Kalamazoo Executive Team and Board of Directors for The Upjohn.
• Promote a culture that prioritizes high-quality resident care, resident choice, and quality of life, ensuring a customer-focused environment.
• Promote teamwork, mutual respect, and effective communication. Promotes positivity and active daily problem solving.
• Foster a culture of continuous quality improvement, identifying areas for enhancement and implementing effective plans to meet established goals.
• Perform rounds to observe residents and ensure overall needs are being met. Knows residents by name and sight. Practices management by walking around. Makes themselves available to employees at all levels by practicing an open-door policy.
• Oversee The Upjohn budget, ensuring that census levels meet or exceed budgeted expectations.
• Manage expenses effectively, adhering to operating guidelines and monitoring resource allocation.
• Evaluates key performance indicator outcomes with department heads to determine the need for action from leadership and/or management such as re-education or revisions related to the facility’s outcomes, regulatory compliance and/or customer satisfaction.
• Participate in outreach activities to raise awareness of The Upjohn and Heritage Community of Kalamazoo, promoting the organization’s mission and services.
• Collaborate with department managers to ensure appropriate staffing levels that meet the needs of residents, adjusting as required for optimal care.
• Lead the Quality Assurance committee, ensuring that areas requiring improvement are identified and that actionable plans are developed and implemented to achieve quality goals.
• Cultivate a resident-first approach, developing strong positive relationships with residents, families, and staff to ensure their needs and preferences are met.
• Ensure the confidentiality of all clinical and personnel records, safeguarding sensitive information in accordance with legal and ethical standards.
• Work closely with the Finance department on budget management and assist with collection efforts related to The Upjohn accounts.
• Knows and understands general nursing practices and procedures, OBRA regulations, Code of Federal Regulations, Appendix PP State Operations Manual, reimbursement processes, Life Safety Code regulations, applicable labor relations laws, and all other regulatory entities that may apply.
• Understands, continues to learn, and teaches others about new CMS program initiatives such as value-based purchasing programs like SNF-VBP, SNF-QRP, Quality Measures, Nursing Home Compare, Payroll Based Journal reporting, etc.

Qualifications

Education:

• Bachelor’s degree in business, Public Health, Health Care Administration, or a related field (or equivalent experience).

Experience:

• Minimum of 5 years of leadership experience in a healthcare setting, preferably as a Nursing Home Administrator.
• In-depth knowledge of reimbursement regulations, nursing practices, and long-term care laws, regulations, and guidelines.

Skills:

• Strong analytical skills for budgeting, performance evaluation, and problem-solving.
• Customer-focused approach with a commitment to service excellence.
• High level of integrity and ability to maintain confidentiality.
• Proven leadership and team management skills.
• Excellent communication skills, adaptable to various audiences.
• Ability to manage change effectively and be a self-starter.

Certifications/Licenses:

• Current Nursing Home Administrator’s license in the State of Michigan.

Work Environment

• Ability to meet the physical demands of the position, including assisting with resident needs.