What are the responsibilities and job description for the Account Manager- Full Time (On-Site) position at Heritage Federal Credit Union?
Start your career with Heritage Federal Credit Union!
Heritage Federal Credit Union, a Readers' Choice Best Credit Union gold award recipient, is growing thanks to the focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. As we continue to expand, we are searching for an Account Manager to join our amazing team!
The Account Manager is responsible for ensuring that members who contact the Virtual Banking Center receive prompt and professional service. This position involves answering a variety of member inquiries via phone, chat, or video call and facilitating transactions in accordance with established procedures. Additionally, the Account Manager serves as a knowledgeable resource to inform members about Heritage's extensive range of products and services
E njoy a work schedule free from nights and Sundays. Plus, we offer premium pay for Saturdays!
What you'll do :
- Promptly resolving members' questions or concerns with professional solutions.
- Effectively communicate with credit union members and personnel.
- Performs basic assigned Information center functions associated with position.
- Accurately perform duties with established policies and procedures.
- Responsible for other related duties as required or assigned.
Qualifications / Experience Required :
About Heritage Federal Credit Union
Heritage Federal Credit Union offers financial products and services to anyone who lives, works, worships, attends school, participates in programs to alleviate poverty or distress, or participates in associations headquartered in; and businesses and other legal entities, incorporated and unincorporated organizations located in; or maintaining a facility located in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, and Harrison Counties in Indiana; and Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, and Crittenden Counties in Kentucky; and Lawrence, Wabash, White, Gallatin, and Hardin Counties in Illinois. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.
